BSOD after hibernate on Windows 10

[Netzeband]

Hello

Since some days, I’m using the NoMachine Enterprise Client to connect to a server. However since I installed the client I get always a blue screen on my Windows 10 machine (64bit) when coming from hibernate mode.

First I did not see any relationship to NoMachine, thus I setup my notebook with a clean new installation of windows 10. All drivers are now up-to-date. I also did not install the NoMachine Enterprise Client, but the Free NoMachine version. And after installing NoMachine the blue screens come back.

After debugging the dump-file, I saw that the issue comes from the driver nxusbf.sys. Thus I removed NoMachine from my PC and everything is fine now.

The Error on the Blue Screen is:
“BugCheck 1000007E, {ffffffffc0000005, fffff800c007dd04, ffffb501109074b8, ffffb50110906d00}”

It means: “SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M”. The dump-file also states: “Probably caused by : nxusbf.sys ( nxusbf+b823 )”

If needed, I can support the full dump-file. But it is a big file.

Is this issue known? Is there any workaround available? Maybe I don’t need this driver for my use case (I just want to work remotely in a terminal window on the server, no need for audio or usb pass-through)? Can I remove this driver from a regular installation?

My system is:
Systemhersteller LENOVO
Systemmodell 20FQ0040GE
Systemtyp x64-basierter PC
System-SKU LENOVO_MT_20FQ_BU_Think_FM_ThinkPad X1 Carbon 4th
Prozessor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, 2592 MHz, 2 Kern(e), 4 logische(r) Prozessor(en)
BIOS-Version/-Datum LENOVO N1FET49W (1.23 ), 08.02.2017
SMBIOS-Version 2.8
Version des eingebetteten Controllers 1.15
BIOS-Modus UEFI
Hauptplatinenhersteller LENOVO

I can provide a full msinfo export if needed.

Thanks for any help!

[Britgirl]

See https://www.nomachine.com/TR01N06385

Sign up to receive notification of when the fix is available.
We will provide an up-to-date version of USB drivers with the incoming v. 6 (which should be released soon). Once available, upgrading to v. 6 will help to solve also your issue.

[Netzeband]

Hello Britgirl

thank you very much! This was the right hint.

I was not able to follow all steps from the link, since in the NoMachine Client the config file node.cfg is not available.
However, instead of disabling the driver inside the node.cfg, I simply deleted all nxusb*.sys files on my system.

After a reboot “nxservice64.exe –status nxusb” stated “Not installed”, which is exactly what I want. Now the BSOD disappeared after hibernation mode.

Thanks for your assistance, I’m looking forward to install version 6.

Best regards,
André

[Author]

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