One way connection on Windows 10

[gorkmc]

Hi,

I installed NM 8.4.2 free for my two computers today. Restarted both. A: notebook Win10 22H2. B: PC Win10 21H2.

I can connect to PC (B) from notebook (A). But from PC to notebook doesn’t work.

I tried to uninstall – restart – reinstall as admin – restart the notebook.
On notebook, the the server was running just after the install. But from B to A the connection was timed out. Tried to reboot A, but it’s in “server not running” state.

Please help me

 

 

 

[Tom]

Hi Gorkmc,

you must first check if the NoMachine server is working properly on computer A (Notebook). You should see the NoMachine icon in the windows tray.

When you move the cursor over it and press the left mouse button, a menu will appear, select “show server status” from it. In the window that will appear you should see a green dot and the words “server running”. This means that the problem is not the NoMachine server not working. What do you see? Can you submit a screenshot of Server status?

Regards,
Tom

[gorkmc]

Hi Tom,

There is no NoMachine icon there. If I open the panel, the “Server not running”. But I can’t start the server. Neither from GUI, neither from command line.

Regards,
Robert

[Tom]

Hi Gorkmc,

We will need the NoMachine installation logs. You can find the installation logs in the directory C:\ProgramData\NoMachine\var\log
The file name is  nxinstall.log. Please send via attachment on the forum.

Regards,
Tom

[gorkmc]

Hi,

Attached the log in zip file. Maybe after the install, there were the icon. But after the mandatory restart, never again.

Thank you for your help,

Robert

Attachments:

1. nxinstall.zip

[Tom]

Hi Gorkmc,
the installation logs looks OK.
I don’t know what could be causing your problems. Perhaps the NoMachine logs will help.
Please read the article: https://kb.nomachine.com/DT11R00181
Collect logs and upload them.

Regards,
Tom

[gorkmc]

Hi,

I attached the log folder.

Regards,
Robert

Attachments:

1. log.zip

[Tom]

Hi,
The logs look strange.
Have you set the log level to 7? SessionLogLevel 7 key in InstallationDirectory/NoMachine/etc/server.cfg?

Can you uninstall NoMachine?
Verify that all directories have been deleted, if not delete them manually.
Install NoMachine, set the log level to 7, restart Windows and then collect and upload the logs again.

Before installing NoMachine, follow the Windows repair steps from this link:
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e

What is the version of Windows home or professional?
Which version is e.g. 22H2?
What type of system is it 64 or 32 bit?
You can find this data in the system tab in the system settings.

Is this a clean install of Windows or is it an upgrade from Windows 7 or 8?
How much memory does the computer have?

Regards,
Tom

[gorkmc]

Hi Tom,

As you asked, I uninstalled NoMachine. Made the Windows repair steps (found and repaired something the system), then installed NoMachine again and restarted the notebook.

Before restart, it worked fine. But after the restart, no icon, no server service. 🙁

What is the version of Windows home or professional? – Win10 Enterprise

Which version is e.g. 22H2? – 22H2 (Build 19045.2728)

What type of system is it 64 or 32 bit? – 64 bit

Is this a clean install of Windows or is it an upgrade from Windows 7 or 8? – It was a clean install.

How much memory does the computer have? 8 GB

Thank you for your help!

 

Best regards,

Robert

 

Attachments:

1. nomachine_.nx_setuplog.zip
2. nomachine_log.zip

[Tom]

Hi Robert,
log file nomachine_log.zip is corrupted, I can’t unpack it.
Please check it and upload it again.

Regards,
Tom

[gorkmc]

Dear Tom,

I repacked the log folder. I hope the upload will be successful now.

Regards,

Robert

Attachments:

1. log-1.zip

[Britgirl]

Sorry to interrupt. Just send all your attachments to forum[at]nomachine[dot]com. Make sure you use the title of this topic as the subject of your email. Thanks!

[Tom]

Hi Robert,
now the logs are full of information.
From the logs I deduce that your Windows is connected to Active Directory (AD), but has lost connection to Domain Controller (DC).
Run cmd as administrator and with command  nltest/dsgetdc:[domain-name] check if you are connected to DC
[domain-name] replace with your domain eg. test.local
Most likely, after repairing the connection to AD and reinstalling NoMachine, everything will work as it should.

Regards,
Tom

[gorkmc]

Hi Tom,

Yes, my notebook is part of the corporate domain. I want to use NoMachine in my home office. I can successfully connect to the DC using a VPN connection. nltest confirms this. Then I tried to start the server on the GUI, but neither the server and desktop sharing didn’t start.

Is there a solution to stop everything, restart the notebook, log in to the domain via VPN and then start the NoMachine server? Should this work?

Regards,
Robert

[Tom]

Hi Robert,
I understand that you have administrator rights on this computer and can install the software as a domain user?
Do you also have domain administrator rights?
When you are at home, you log in to a domain or local account, e.g. computer-name\localusername?
Do you have antivirus software installed on your laptop?
Any other computer security software?

When installing NoMachine, are you connected via VPN to the company?

The only thing that comes to my mind is to check system files or corrupted files
https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3- 966e85d4094e

Maybe administrators from your company will help with the installation?

Regards,
Tom

[Author]

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