Server fails to start after upgrade 8.6.1 -> 8.7.1 on Win7

[EddieA]

Running Windows 7 Pro under ESXi.  Installed 8.6.1 and everything working fine.  Upgraded from with the UI to 8.7.1 and now the server starts, but ends within a few seconds.  Tried restarting from the Server Ports Configure screen, but no-go.  It shows it starting and then stopping after a few seconds.  Exporting the log from this panel doesn’t show anything useful.

Uninstalled and ran through the same scenario again with the same results.

Uninstalled and tried to install 8.7.1.  That failed with:

Cheers.

 

 

[Britgirl]

Hi, can you attach the image to a reply here or send to forum[at]…and we can upload it. Do not paste the image into you reply 😉

[EddieA]

Screen shot attached.

If I click through the errors (multiple) it does ask about the driver installs and ends, well sorta.

Cheers.

Attachments:

1. 

   NoMacine.jpg
   

[hawk]

Hello,

Can you send us the NoMachine log directory? By default it is C:\ProgramData\NoMachine\var\log\ (%PROGRAMDATA%\NoMachine\var\log). If the logs are not there you can try to collect them from %TEMP% directory which is typically located in C:\Users\<user>\AppData\Local\Temp\Setup Log... Two latest should be enough.

Note that ProgramData and AppData are hidden by default.

Can you also try new version 8.8.1 available on http://www.nomachine.com?

[EddieA]

K, here’s the logs before I tried the latest version.  BTW  The BigRedButton still shows 8.7.

Version 8.8.1 throws the same Application Error pop-up.

Cheers.

Attachments:

1. log.zip

[Britgirl]

There is a TR open for this problem which you can track here: https://kb.nomachine.com/TR08U10963.

A patched version is possible. Please contact us via the website (Contact us) and select General Enquiries if you are still encountering the issue.

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