User name and password issues logging in

[thealainpaul]

I have tried NoMachine,  Remote Desktop Connection, Microsoft Remote Desktop and the same issue results no matter what I type in. What I don’t understand, I know the user name and password to login, but it won’t ever allow it. Firewall has these excluded. I mean literally I have no more answers, I have everything in every forum. I am using Nord Meshnet, the desktop I am trying to connect to with unattended access is my mothers.

[Britgirl]

Can you show us the error that you are receiving with NoMachine? What Windows version is it on the side you are connect to?

[thealainpaul]

1. There is no error, except that the credentials are incorrect, username or password.
2. Windows 11 Pro

 

[thealainpaul]

Not sure if my response came through, so just in case, here it is again:

1. No error message other than, “Authentication failed, please try again.”

Using Windows 11 Pro on both PCs, I have access through Help Desk, but this isn’t setup as unattended access.

[Britgirl]

To access any desktop via NoMachine you need a system account on that computer. On Windows 11 you need to input the same credentials you would normally use when accessing your onelive account on the MS website. Or you can use the local username assigned to your account. The password is the same for both. To check the local username, just go into the C: drive of the computer you want to access, select Users and check what your local username is. Are you sure you are using the right password? Don’t use the PIN that Windows 11 asks you when unlocking the screen.

[thealainpaul]

Hi Britgirl thanks for responding.

I can confirm that I did try the pin, which you suggested not to, but also tried the user password many times.

I also tried using the email as username of my mother’s Microsoft account, all unsuccessful.

I mean I really have tried many things on various forums, and have spent hours trying spanning several days.

 

 

[thealainpaul]

Could the fact that I have MFA set up be conflicting? Since the Microsoft Authorization app isn’t prompting me to verify the sign in…?

[thealainpaul]

Another note is I have my mother’s laptop set up as a work or school account, using her work domain of her own business.

[Britgirl]

Earlier you wrote that you are also not able to login using Windows own remote desktop program. It’s either something misconfigured (possibly to do with the MFA app), the username and/or password is incorrect, or the fact that it’s a corporate PC, is it possible that remote desktop was even disabled?

NoMachine accepts multiple username formats, explained in the article just below.

Username formats supported to log-in to NoMachine by password authentication
https://kb.nomachine.com/AR03S01118

Is it possible for you to make a test which for the test’s purposes requires a person on the other end? I realise that your intention is to get unattended access, but at least this way we can see that a NoMachine connection is actually possible. On your mother’s PC (the server side), check that GuestDesktopSharing is enabled. In the free version it’s enabled by default, but you can check it by going into the NoMachine server settings, in the Security panel: !M icon in the system tray > Server status > Security > Allow guest desktop sharing on this server. Then start your connection (see also the illustrated tutorial https://www.nomachine.com/getting-started-with-guest-desktop-sharing, there are steps for the desktop owner and steps for the guest).

Another thing we can do is look at the player logs and the server-side logs to check the error in more detail. Again, on your mother’s computer, open the Security panel, scroll all the way down and select debug level in ‘Server logs’. Restart the NoMachine server in Status. Then on your computer, the local side, open the Settings and go to Player > Security, tick the box ‘Don’t delete log files on exit ‘. Reproduce the problem. For the Player logs on Windows the .nx folder is hidden. To find it, write the following in the address bar or the file browser:
%USERPROFILE%\.nx or navigate through the computer folder till the user’s home and digit .nx in the navigation toolbar to reach it. Path can be similar to: C:/Users/nomachine/.nx. Zip it.</p>
For the server logs, find the VAR folder. It’s stored in %PROGRAMDATA%/NoMachine/var/log/. Zip that as well. Send everything to forum[at]nomachine[dot]com.

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[thealainpaul]

Hi Britgirl, appreciate this, will try this if my next method doesn’t work. I will reinstall Windows via USB from scratch on my mother’s PC, mine and her desktop, and make sure that we are on the same system. For her two computers, using one user and on mine a different user on the same domain.

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