Connecting to MacOS EC2 instance on AWS environment but getting black screen

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  • #48685
    HorizonThunderjaw
    Participant

    Hello,

    Have anyone tried connecting to a MacOS EC2 instance on AWS environment using NoMachine?

    I have installed NoMachine to the EC2 instance using CLI and trying to connect from a Windows based Workspaces and it looks connected (it says so in the logs as well), but the screen is completely black.

    Looks like MacOS version is as follows:

    ProductName:            macOS
    ProductVersion:         14.5
    BuildVersion:           23F79

    The client workspace OS version is Microsoft Windows Server 2022 Datacenter.

    If you know any solution please let me know.

    #48690
    Britgirl
    Keymaster

    Please check permissions on the macOS system.

    System Settings > Privacy > Accessibility and then “+” and add NoMachine. If it’s already there, remove and add it again (see this article for more information https://kb.nomachine.com/AR11Q01061).

     

    #48692
    HorizonThunderjaw
    Participant

    Thank you for the advice, now it is not completely black but I am able to see the desktop background.

    However I am not able to open any window or don’t see the deck below.

    #48693
    HorizonThunderjaw
    Participant

    Now I am able to see the dock and open apps. But somehow cannot open Safari settings. I can click on it but Safari freezes and I can only force quit.

    Any idea?

    #48701
    Britgirl
    Keymaster

    Is it just Safari in the session which is freezing (so you can interact with the remote desktop and/or other applications whilst it’s frozen) or is it the whole session window which is freezing (so after Safari freezes, it’s not possible to interact with anything else in the session window)?

    #48709
    HorizonThunderjaw
    Participant

    It is just Safari that is freezing.

    Am able to open other applications from the dock.

    #48731
    Britgirl
    Keymaster

    This sounds like a problem with the macOS installation and/or the AWS instance. If the problem was with NoMachine, it is unlikely that you would be able to access other applications from the dock during the remote desktop session. You should look for apple crash reports for Safari, see this link for instructions: https://support.apple.com/en-il/guide/console/cnsl664be99a/mac

    #48732
    HorizonThunderjaw
    Participant

    Alright, will look into apple crash reports for Safari. Thanks for the advice.

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