Possible crash when connecting to remote Windows?

[e-office]

I’m on a Lubuntu 64-bit Linux client.

System:
Host: stefano-pc Kernel: 6.8.0-45-generic arch: x86_64 bits: 64
compiler: gcc v: 13.2.0
Desktop: LXQt v: 1.4.0 Distro: Lubuntu 24.04.1 LTS (Noble Numbat)
base: Ubuntu
Graphics:
Device-1: AMD RV630 XT [Radeon HD 2600 XT] vendor: Micro-Star MSI
driver: radeon v: kernel arch: TeraScale bus-ID: 03:00.0 temp: 68.0 C
Display: x11 server: X.Org v: 21.1.11 driver: X: loaded: radeon
unloaded: fbdev,modesetting,vesa dri: r600 gpu: radeon resolution:
1: 1920x1080~60Hz 2: 1920x1080~60Hz
API: EGL v: 1.5 drivers: kms_swrast,r600,swrast platforms:
active: gbm,x11,surfaceless,device inactive: wayland
API: OpenGL v: 4.5 compat-v: 3.3 vendor: mesa v: 24.0.9-0ubuntu0.1
glx-v: 1.4 direct-render: yes renderer: AMD RV630 (DRM 2.50.0 /
6.8.0-45-generic LLVM 17.0.6)
Audio:
Device-1: Intel 8 Series/C220 Series High Definition Audio
driver: snd_hda_intel v: kernel bus-ID: 00:1b.0
Device-2: AMD RV630 HDMI Audio [Radeon HD 2600 PRO/XT / 3610]
vendor: Micro-Star MSI driver: snd_hda_intel v: kernel bus-ID: 03:00.1
Device-3: Microsoft LifeCam Cinema driver: snd-usb-audio,uvcvideo
type: USB bus-ID: 3-5:3
API: ALSA v: k6.8.0-45-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active
Network:
Device-1: Realtek RTL8111/8168/8211/8411 PCI Express Gigabit Ethernet
driver: r8169 v: kernel port: d000 bus-ID: 06:00.0
IF: enp6s0 state: up speed: 1000 Mbps duplex: full mac: 22:32:5c:06:1d:dd

Memory: total: 64 GiB available: 62.64 GiB used: 33.03 GiB (52.7%)
Processes: 525 Uptime: 9h 42m Init: systemd target: graphical (5)
Packages: 3165 Compilers: gcc: 13.2.0 Shell: Bash v: 5.2.21 inxi: 3.3.34

I launch NoMachine and see the machine I want to connect to in the machine window. I click on it, and it’s a Windows 10 client without third-party antivirus, with the client updated to the latest version. After clicking, the remote desktop opens, but I can’t click anywhere, even though the mouse moves. After about 3 seconds, the remote window closes. What could be the issue?

[Britgirl]

Hi, disable HW decoding on the Linux client. To do that exit the player (from the system tray) and follow the instructions here: https://kb.nomachine.com/AR07U01202, making sure to select option 3:

3) disabled HW decoding is completely disabled, the codec library for HW decoding is never loaded and the checkbox is grey out inside UI panel ()

Does that help?

Second, check for any core files or crash reports generated on the Linux client, and submit those.

Third, submit logs from both Linux client and Windows server. To gather logs, please follow the instructions here: https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[e-office]

Thanks, now works

[Author]

Posts