Windows XP 32 bits installation freezes

Forum / NoMachine for Windows / Windows XP 32 bits installation freezes

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  • October 21, 2014 at 17:37 #5083
    avalcarcel_odec
    Participant

    Hi, Just tried to install NoMachine 4.3.24 free on a Windows xp sp3 32 bits (hardware hp dc5700)

    It got stuck on the final step of the setup “checking…” no cpu, no disk, no mem usage, just waiting.

    Only when I killed the subprocess, then setup started to install hardware drivers. Rebooted and then …

    nxservice used 100%cpu. So I had to kill process and uninstall.

    P.D. worked fine on Windows 8.1 x64.

    ¿what can I check? Thanks.

    October 22, 2014 at 14:03 #5119
    Cato
    Participant

    Hello avalcarcel,

    When installing, it is always better to wait. Only if it seems to be
    stuck at the same point for at least 10 minutes, you should make
    sure you gather the installation logs before killing any of the
    subprocesses.

    The installation log should be found in “Documents and Settings\
    <username>\Local settings\Temp\”. The name of file will be “Setup Log
    <date>.txt”.

    The other log files are located in “Documents and Settings/All
    Users/NoMachine/var/log”.

    Please send logs to issues[at]nomachine[dot]com.

     

    October 29, 2014 at 14:23 #5234
    avalcarcel_odec
    Participant

    Sended logs with debug bundle, and waiting answer…

    thanks for your help

    December 24, 2014 at 09:05 #5808
    Britgirl
    Keymaster

    Please update to the latest version and let us know if you continue to have problems.

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Viewing 4 posts - 1 through 4 (of 4 total)

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