Update license to old server with expired license

Forum / NoMachine for Linux / Update license to old server with expired license

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  • #54476
    yl5607
    Participant

    Hi Community,

    It seems I need to update the NoMachine version to renew a license, yet it requires a renewed license to update.

    Is there a safe way to manually force update NoMachine installation without a valid license?
    I concerning about compatibilities issues if I reinstall without purging the old installation, or user settings loss if I clean reinstall.

    Or do I need to purchase a v7 and a v8 license just to update them?

    For context:

    I encountered a problem that when I tried to update two machines (with v7 and v8) with new license that I newly purchased, and I believe is for v9

    I extracted the keys.tar.gz emailed to me to ~/keys on both machines

    admin@machine1:~$ sudo /etc/NX/nxserver --version
    NX> 630 ERROR: The subscription license on this server has expired.
    NX> 630 ERROR: Please contact NoMachine to acquire a valid license.
    NoMachine Workstation Subscription - Version 7.6.2
    <blockquote>admin@machine2:~$ sudo /etc/NX/nxserver --version
    NX> 630 ERROR: The subscription on this server has expired.
    NX> 630 ERROR: Please contact NoMachine to acquire a valid subscription.
    NoMachine Workstation Subscription - Version 8.11.3

    They both errored with –activate:

    admin@machine1:~$ sudo /etc/NX/nxserver --activate /home/admin/keys/server-01.lic
    NX> 500 ERROR: license type WSS is not valid.
    admin@machine2:~$ sudo /etc/NX/nxserver --activate /home/admin/keys/server-01.lic
    NX> 500 ERROR: license type WSS is not valid.
    Also failed with --subscriptionset:
    admin@machine1:~$ sudo /etc/NX/nxserver --subscriptionset /home/admin/keys/server-01.lic
    NX> 630 ERROR: The subscription license on this server has expired.
    NX> 630 ERROR: Please contact NoMachine to acquire a valid license.
    admin@machine2:~$ sudo /etc/NX/nxserver --subscriptionset /home/admin/keys/server-01.lic
    Segmentation fault

    I suspect I need to update first for them to recognize v9 license.
    but they both refuse to update due to expired license.
    admin@machine1:/usr$ sudo /etc/NX/nxserver --stop

    NX> 630 ERROR: The subscription license on this server has expired.
    NX> 630 ERROR: Please contact NoMachine to acquire a valid license.

    admin@machine1:/usr$ sudo /usr/NX/nxserver --update

    Your NoMachine subscription is expired, updating the software is no longer permitted.
    Please contact your NoMachine provider or the Support Team for renewal options.
    admin@machine2:/usr$ sudo /etc/NX/nxserver --stop

    NX> 630 ERROR: The subscription license on this server has expired.
    NX> 630 ERROR: Please contact NoMachine to acquire a valid license.

    admin@machine2:/usr$ sudo /usr/NX/nxserver --update

    Your NoMachine subscription is expired, updating the software is no longer permitted.
    Please contact your NoMachine provider or the Support Team for renewal options.
    Thank in advance!

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