I understand. It’s likely that the address provided is not the issue, but something else entirely.
To help us investigate further, please provide the detailed server-side and player-side logs from your side. This will help us identify any potential misconfigurations by the application on your machine.
You can find detailed instructions on how to gather them here:https://kb.nomachine.com/DT08U00298. Please ensure the log level is set to 9 in the UI.
Once gathered, please send them to forum[at]nomachine[dot]com, making sure to use the forum topic title as the subject of the email.
Regards,
Jakub