Bilbotine

[Bilbotine]

Hello Zardoc,

There is a workaround explained in the trouble report “White screen is displayed when connecting to a remote physical display (VP8 encoding)”: https://www.nomachine.com/TR06R09772

Please try it and let us know if it solves your problem. If not, we will need to investigate further.

[Bilbotine]

Hi Roystech,

We didn’t find anything helpful for the investigation in the logs.

But we would like to try something: can you remove NoMachineUSB drivers, following the procedure explained it this article: https://www.nomachine.com/AR12O00955

And let us know if it helps.

Thanks.

[Bilbotine]

Hi prattu,

We haven’t received your logs. Did you send them to forum[at]nomachine[dot]com ?

Please make sure to reference the topic as subject, to make it easier to find.

Thanks!

[Bilbotine]

Hi mcarillo,

There was an error during the upload of logs. Can you please send them to forum[at]nomachine[dot]com, referencing the topic as subject ?

Thank you

[Bilbotine]

Hello Snejok,

Thank you for your suggestion!

We will take it into consideration for the future release announcements.

[Bilbotine]

Hi Roystech,

Can you please send the logs (client side) to help us investigating ?

You can gather them as described in the following article: https://www.nomachine.com/DT10O00163

and send them to forum[at]nomachine[dot]com, referencing the topic as subject.

Thank you.

[Bilbotine]

Hi Ernest,

in order to assist you, can you please tell us which version you use ?

If you’re not using the last version 6.11.2, we kindly invite you to upgrade and let us know if the problem is solved.

 

[Bilbotine]

Hi rahulsinghrox701,

The upload of logs failed. Can you please send them to forum[at]nomachine[dot]com, referencing the topic as subject.

Thanks in advance

[Bilbotine]

Hello boospy,

Do you use domain users/LDAP/ActiveDirectory? Do you have non standard restrictions for users?

Could you tell us how exactly you created the nxhtd user?

A standard set of logs will be helpful for the investigation. Please gather them as described in:

https://www.nomachine.com/DT10O00163#1.1

and send to forum[at]nomachine[dot]com, referencing the topic as subject.

[Bilbotine]

Hi viethoc,

Before investigating further, can you please check the firewall on your mac machines and make sure you use the correct IP addresses ?

If it doesn’t help, please send us more details, including client and server logs, via e-mail to forum[at]nomachine[dot]com, referencing the topic in the subject field.

Logs can be gathered following this procedure: https://www.nomachine.com/DT10O00163

 

[Bilbotine]

Hi Babok,

Indeed, the article you mention answers your question 🙂

[Bilbotine]

Hi dhsto,

Please try to set the EnableUPnP key in /usr/NX/etc/server.cfg from EnableUPnP to none, and let us know if that helps!

Note that UPnP or NAT-PMP is required for automatic port-mapping. Without UPnp, it will be necessary to configure the router manually and open the requested port.

 

[Bilbotine]

Hi jjgalvez,

The upload of your logs failed. Please collect logs (both server and client sides), following the procedure explained in this document https://www.nomachine.com/DT10O00163, and send them to forum[at]nomachine[dot]com, making sure to reference this forum topic.

Thank you

[Bilbotine]

Hi davide445,

The development team is working on it, and it will be released soon. But I cannot tell you if it will be in the next release or in the following one.

You can tick the box at the bottom of the feature request (‘notify me’) in order to receive an e-mail when it is released.

[Bilbotine]

Hi cro,

We have not been able to reproduce the same problems, but you should also change the other *.cfg key:

from:

AvailableSessionTypes unix-remote,unix-console,unix-default,unix-application,physical-desktop,shadow

to:

AvailableSessionTypes unix-remote,unix-console,unix-default,unix-application,physical-desktop,shadow,unix-xsession-default,unix-xdm

in both:

/usr/NX/etc/node.cfg

/usr/NX/etc/server.cfg

Let us know if this helps!

[Author]

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