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On old Inter HD Graphics 5500 notebook I’ve installed NoMachine within version 7.10.2, and treat this old one like server, use client connect to it, no problem an HW encoder is supported.
Today when I update the old one on hd5500 server to version 8.16.1, strange thing happened. I use client to connect to it, is only shown within a blank screen.
And only when I choose use soft rendering on server panel, then client connect would show a normal screen.May be something within newly version shipped libmfx wrongly not support server-encoding?
Hi,
when you say “soft rendering” which option in the server panel are you referring to? Did you disable “hardware encoding” or “acceleration for display processing”?
You mentioned getting a blank screen. Is the screen completely black?
Can you send us server side logs gathered when reproducing the problem? Please enable debug, reproduce the problem, then extract them using the instructions here: https://kb.nomachine.com/DT07S00243
You can submit them here to send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!
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