Black screen when connect to Linux from Windows

[rsperson]

Get a black screen when connecting from Windows 10 to Ubuntu Linux.  The tear-away from the top right corner is there – just no display echo back to Windows from Linux – just black.  Linux commands to enable/capture logging did not match the Linux files at all.  Logs on Windows side show connect and disconnect as expected with correct times.

[Carin]

Hi rsperson,

So that we can queue up for investigation, can you please send us server-side logs?

Please enable debug by executing sudo /etc/NX/nxserver --debug --enable all.
Then reproduce the problem and collect logs sudo /etc/NX/nxserver --debug --collect

After collecting the logs you can disable by running sudo /etc/NX/nxserver --debug --disable all

Please send the logs directly to forum[at]nomachine[dot]com adding the title of the topic to the email subject. Thanks!

[Carin]

Hi rsperson,

It looks like you’re using NoMachine version 5.3.2. Can you please upgrade to the latest version and let us know if the issue still occurs? Thanks 🙂

https://knowledgebase.nomachine.com/SU10S00227

[rsperson]

Need wget address for download of nomachine_7.7.4_1_amd64.deb

working from command line

 

[Carin]

wget command:
wget https://www.nomachine.com/free/linux/64/deb -O nomachine_7.7.4_1_amd64.deb  😉

[Author]

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