Can connect but no screen update or events

[toddkrein]

I have 8.10.1 installed on Linux and on Windows 11. It all used to work just fine, not sure what changed.

I’m running the server on the Linux box and trying to connect from one of two Windows boxes. I can connect, and I get a picture of the Linux desktop, but it never updates and mouse and keyboard input doesn’t do anything. I’m enclosed a copy of the server side logs.

Thanks for any help you can provide!

[Britgirl]

Hi, the logs didn’t attach. Can you send them to forum[at]nomachine[dot]com? Thanks!

[toddkrein]

Here is the client side

Attachments:

1. nx-1.zip

[toddkrein]

Server log

Attachments:

1. nxserver.log_.zip

[Britgirl]

The logs didn’t include var/log/node logs which is what we would need to be able to see any errors, warnings and reasons for not being able to connect.

Maybe the issue is with it being headless? If you attach a monitor, does anything change? If that is not an option, you could disable the xserver and then sudo /etc/NX/nxserver --restart and connect again (tips are available here for that: https://kb.nomachine.com/AR03P00973).

If that does not help, we need full logs from the server machine you are connecting to. You can gather up by following the instructions here: https://kb.nomachine.com/DT07S00243. Thanks.

[Britgirl]

New logs were clean. So I come back to my original question. Is the NoMachine server you are connecting to headless (i.e without a monitor) or maybe there is a monitor but is turned off? If it is turned off, turn it on and try again.

This article handles what to do if the Linux machine is headless
https://kb.nomachine.com/AR03P00973

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