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hello,
for the past couple months i get the ‘connection with the server is lost’ message. the strange thing is NoMachine used to work reliably for years until this past couple months.
i would reinstall NoMachine on the server, and it would work for several hours, then it would stop working. i am guessing there is some port settings i am not understanding.
server:
Description: Ubuntu 16.04.2 LTS running unity.
NoMachine 5.3.9
Physical Display
Client
Mac os x 10.11.6
NoMachine 5.3.9
log file is linked here:
https://www.dropbox.com/s/lo1xir44us8s3lg/NoMachine-log.tar.gz?dl=1
best,
f
Upon further investigation i noticed that this message appears in the log file:
Info: The session was closed before reaching a usable state.
Info: This can be due to the local display refusing access to the client.
Info: Please check authorization provided by the remote application.
Session: Session terminated at Tue Aug 1 11:09:15 2017.
On the server side i noticed that there is no message popping up saying that the client is logging in. also, there is no NoMachine icon in the system tray.
i wonder if there is something weird going on the server side since the server doesn’t even know the client is trying to log in.
f
Hi f,
unfortunately the logs you sent are not enough to understand what is going on. Please gather a complete set of server and client side logs as explained here: https://www.nomachine.com/DT07M00098. Don’t forget to set the SessionLogClean configuration key and to select the ‘Don’t delete log files on exit’ checkbox in the player’s settings (Privacy tab).
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