Cannot redirect USB to AWS Windows Server 2019 USB

[SteveSpaw]

We are evaluating NoMachine and it seems to work very well for us. We have been using Windows 10 to Windows 10 connections with USB forwards with good success through our VPN. We cannot get USB devices to forward to AWS Windows Server 2019 (1809). We have tried everything we can think of. Disk Connects also do not connect. All firewalls are turned off. Everything else works perfect. Is there anything else we should know about Server 2019? This is the only difference from our other setups.

Thanks for any help

[SteveSpaw]

Has anyone ever done USB direction to Windows Server 2019?  AWS? Looking for any help here.

Thanks!

[Giorgi-G.]

Hi,

I was able to reproduce this issue on AWS EC2 machines and can confirm that USB device forwarding does not work on it.

The reason is that in that type of machine Universal Serial Bus Controllers drivers are missing on the Device Manager. Usually, that happens on VM because of USB functionality is disabled in VM’s settings. For now, we are trying to find a solution for that.

Could you please share some info about what type of VM you use on AWS? And as well as attach a screenshot of Devices Manager?

[SteveSpaw]

 

OS Name Microsoft Windows Server 2019 Datacenter

Version 10.0.17763 Build 17763

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name AWS-system

System Manufacturer Amazon EC2

System Model g4dn.8xlarge

System Type x64-based PC

System SKU Unsupported

Processor Intel(R) Xeon(R) Platinum 8259CL CPU @ 2.50GHz, 2500 Mhz, 16 Core(s), 32 Logical Processor(s)

BIOS Version/Date Amazon EC2 1.0, 10/16/2017

SMBIOS Version 2.7

BIOS Mode Legacy

BaseBoard Manufacturer Amazon EC2

BaseBoard Product Not Available

BaseBoard Version Not Available

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Not Available

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = “10.0.17763.1131”

User Name USER\Administrator

Time Zone Central Daylight Time

Installed Physical Memory (RAM) 127 GB

Total Physical Memory 127 GB

Available Physical Memory 113 GB

Total Virtual Memory 145 GB

Available Virtual Memory 127 GB

Page File Space 18.0 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Not Available

A hypervisor has been detected. Features required for Hyper-V will not be displayed.

 

 

[Britgirl]

Steve, if there was an image attached to your reply, please submit it directly to forum[at]nomachine[dot]com.

[SteveSpaw]

Sorry I thought I attached this

 

Thanks

Steve

Attachments:

1. 

   Annotation-2020-09-10-105324.png
   

[Giorgi-G.]

Hi Steve,

Thanks for the provided info. I can confirm that we reproduced your issues on the same type of VM. Currently, we are focused on it’s fixing. I will share an update on the progress on this topic.

[mikeduke111]

The reason is that in that type of machine Universal Serial Bus Controllers drivers are missing on the Device Manager. Usually, that happens on VM because of USB functionality is disabled in VM’s settings. For now, we are trying to find a solution for that.

 

Hope this information is helpful to you

 

[Giorgi-G.]

Hi Mike, yes, that’s a reason. So for now we try to make it work even if Universal Serial Bus Controllers drivers are missing.

[SteveSpaw]

Also the Drive connections do not work either as a side note.

Thanks for working on this, it will be a big deal to make this work!

Steve

[Giorgi-G.]

Hi Steve, Mike,

I can confirm that this issue is fixed and will be released one release after the next (current release is 6.11.2). If you need a patched package with the fix, please don’t hesitate to ask and we will provide it before the official release.

[SteveSpaw]

Is this fix in the 6.12.3 package?

If not I would really like to try the update ASAP.

Thanks

Steve

[SteveSpaw]

Bump for this request ; I would really like to try the patched package to test this.

 

Thanks a lot!

Steve

[SteveSpaw]

@Giorgi-G.

I would still like to try out this update ASAP. I don’t know how to contact you any other way.

Thanks,

Steve

[Giorgi-G.]

Hi Steve,

Sorry for belated reply.

No, as mentioned it will be released “one after next” release, so it’s not included in the current 6.12.3 version. I will prepare for you a 6.12.3 version with the mentioned patch this week and provide it to you.

 

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