Connection timeout has occurred

[willcline16]

Hey guys,

I keep receiving “A connection timeout has occurred while trying to connect…” while trying to connect to Windows 10 laptop from iPhone app or from MacBook. I have already disabled McAfee firewall, so I know that’s not the issue. Attached are the logs. Any help is much appreciated 😀

[Carin]

Hi willcline16,

It looks like your log files failed to attach. Please try sending them directly to forum[at]nomachine[dot]com making sure you use the title of the topic in the subject of your email.  Can you also tell us which version of the NoMachine software you have installed?  Thanks!

[willcline16]

Sorry. Here’s the attachments

[Carin]

Hi willcline16,

Unfortunately, the files failed to attach again.
Can you please send them directly to this email address forum[at]nomachine[dot]com? Please make sure you use the title of the topic as the subject of your email.

[fisherman]

Please can you check this article AR11L00827 – How to connect to NoMachine when the server is behind a NAT router or a firewall.

[Author]

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