Double mouse cursor when resizing the remote display

[artemad]

I have the problem reproduced 100% of the time when accessing macOS Monterey (Intel) from a Windows 10 machine:

Important detail – I am using the “Resize the remote display” option:

[Britgirl]

Hi, thanks for posting the screenshots which show the problem.

1) Do you have “Show the remote cursor” enabled in the Player settings? Open NoMachine > Settings > Player > Input (https://kb.nomachine.com/DT06S00218 for further reference, chapter 3, if you’re interested).

2) Is this a headless Mac? Or maybe a Macbook with the lid closed?

[artemad]

1) If you mean this option, I have tried toggling it and found no difference:

 

2) This is a Mac mini. It has a 1280×1024 monitor connected to it:

[fra81]

Hi,

do you mean that the 1280×1024 monitor is “physically” attached to the Mac mini and turned on? Or do you mean that the 1280×1024 monitor is it what you see in the system settings but no real monitor is actually plugged in?

To investigate further we would need to see the logs. You can gather both server and client side logs by following the instructions in https://kb.nomachine.com/DT07S00243. You can send them to forum[at]nomachine[dot]com, by referencing this topic.

[Author]

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