Help with drag and drop

[eggieman6]

My local machine runs Ubuntu 20.04. NoMachine 7.7.4 is installed here, only to be used as a client.

I have a remote machine which runs on a server in my closet. This is a virtualized system on KVM. It runs Ubuntu 20.04. NoMachine 7.7.4 is installed here, and only used as a server. It is currently configured via the GUI to allow uploads and downloads.

I also have a remote machine which runs in the Linode cloud. This is a virtualized system on KVM. It runs Ubuntu 20.04. NoMachine 7.7.4 is installed here, and only used as a server. It is currently configured via the GUI to allow uploads and downloads.

All other settings are the same between the two.

When connected to the server in my closet, I can drag and drop files successfully, upload and download. But when connected to the server in the Linode cloud, I can only upload to the server successfully. The file will selected, pressed and held, and dragged from the file explorer to the edge of the NoMachine window, where it stops. I cannot push the cursor (and file) past this window. Attaching a disk is successful and transfers work both ways in this fashion.

I need assistance troubleshooting my inability to download via drag and drop from this server. I have tried to update everything. I have toggled the settings back and forth. I also attempted to look in the logs but have found nothing.

Thanks.

[Tor]

Hi. What’s the output of command echo $WAYLAND_DISPLAY executed in a terminal window on both servers?

[eggieman6]

The reply is blank for both server. Nothing is returned.

 

[eggieman6]

I accidentally created another post about this topic, but included more details there. Here are the extra details –

Wayland is not running on either. It shows X11 (x.org). I don’t have multiple users logged in. All machines have default Gnome desktop environment installed – Gnome 3.36.8.

I have spent all day troubleshooting this. The only thing of interest is that the server in my LAN shows :0 and run level 5 when a who -a command is issued in the terminal. I did configure this machine a few years ago. The Linode server shows two tty users and run-level 3. This machine was created a couple months ago.

 

[eggieman6]

Is it okay that the output is blank?

Also, I believe Ubuntu 20.04.3 only uses Wayland for the startup login screen, and then uses X11 by default afterwards.

 

[Britgirl]

This is the link to the Trouble Report for this issue which we have also reproduced. You can monitor it to keep track of when a fix has been released.

The drag operation to download a file from Ubuntu 20 doesn’t work
https://knowledgebase.nomachine.com/TR02T10479

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