Installer fails on Windows 10

Forum / NoMachine for Windows / Installer fails on Windows 10

Tagged: 

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • December 4, 2017 at 10:19 #16774
    Pete__Smith
    Participant

    Running the version 6.0.66 installer on Windows 10 (build 16299), I get the error dialog after the program files are copied:

    Cannot open file: “C:\Program Files(x86)\NoMachine\etc\nodes.db”. The system cannot find the file specified.

    After this the installer hangs and must be killed with the Process Manager.

    I’ve turned off my Windows Defender and disabled my antivirus. Our IT has some Group Policy settings that disallow running executables out of %APPDATA%. This is a common anti-ransomware precaution.

     

     

    Attachments:

    1. 2017-12-02_InstallError.png

    December 12, 2017 at 14:04 #16860
    kroy
    Contributor

    We weren’t able to reproduce this problem. Can you try installing again and when the issue appears zip server log folder (%ProgramData%\NoMachine\var\log) and send to forum[at]nomachine[dot]com?

    January 4, 2018 at 09:31 #17066
    Britgirl
    Keymaster

    We received the logs that you sent but they included on the nxdevice.log. We need to see “Setup Log” from the installation which should be in C:\Users\<username>\AppData\Local\Temp\

    It’ll have a name similar to ‘Setup Log 2018-01-04 #001.txt’. Send us the newest file.

     

     

  • Author
    Posts
Viewing 3 posts - 1 through 3 (of 3 total)

Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.