Keyboard and mouse not responding using authentication method NX-password

[Ulf Michel]

I am able to connect but keyboard and mouse are not responding

nxd.log

Info: Listening for connections on any interface on port 4000.
Info: Accepting connections from any host with encryption enabled.
Info: Connection from 172.18.80.9 port 42918 accepted on Sat Feb 20 18:47:33 2021.
Info: Connection from 172.18.80.9 port 42918 process 15179 started on Sat Feb 20 18:47:33 2021.

nxerror.log

Info: Handler started with pid 15179 on Sat Feb 20 18:47:33 2021.
Info: Handling connection from 172.18.80.9 port 42918 on Sat Feb 20 18:47:33 2021.
FirewallD is not running
FirewallD is not running
2326 2326 18:47:36 448.639 Redis: Background saving started by pid 15561.
15561 15561 18:47:36 455.266 Redis: RDB: 12 MB of memory used by copy-on-write.
Info: Connection from 172.18.80.9 port 42918 closed on Sat Feb 20 18:47:36 2021.
Info: Handler with pid 15179 terminated on Sat Feb 20 18:47:36 2021.
2326 2326 18:47:36 531.759 Redis: Background saving terminated with success.

nxserver.log

15179 15179 2021-02-20 18:47:34 074.151 NXSERVER User ‘michel’ logged in from ‘172.18.80.9’ using authentication method NX-password.
15179 15179 2021-02-20 18:47:34 944.979 NXSERVER WARNING! Process ‘/usr/NX/bin/nxexec nxfwget.sh firewall-cmd firewall-cmd’ with pid ‘15235/15235’ finished with exit code 252 after 0,213 seconds.
15179 15179 2021-02-20 18:47:34 945.392 NXSERVER WARNING! Cannot check firewalld status. Exit value ‘252’.Please check the ‘nxerror.log’ file for possible issues.
15179 15179 2021-02-20 18:47:35 150.765 NXSERVER WARNING! Process ‘/usr/NX/bin/nxexec nxfwadd.sh firewall-cmd 4011 udp 0’ with pid ‘15240/15240’ finished with exit code 252 after 0,202 seconds.
15179 15179 2021-02-20 18:47:35 151.198 NXSERVER WARNING! Cannot add firewall rule for 4011 with firewall-cmd command 252. Please check the nxerror.log file for possible issues.

 

Interesting is that my colleagues do not have problems. They connect differently (via Putty over a login server) using a different authentication method.

25867 25867 2021-02-16 22:29:24 556.896 NXSERVER User ‘NNNN’ logged in from ‘172.18.18.22’ using authentication method system login and password.

[fisherman]

Please can you check in the /usr/NX/etc/server.cfg values of the following key PhysicalDesktopMode is maybe set to 0, if that is the case please change the value to 2 or 1.

In case that this key is not enabled or not set to 0, please can you collect all server and client side logs. https://www.nomachine.com/DT11R00182

[fisherman]

Based on the client side logs you provided we don’t see any problem.

Can you collect server and client side logs in the moment when issue is reproduced and please send them to forum[at]nomachine[dot]com using the title of this forum’s thread.

You can use instruction from the following document https://www.nomachine.com/DT11R00182#1.

[fisherman]

We did not notice any issue related to problem described in the submitted logs. This kind of issue is sometimes due to the desktop environment grabbing input devices and not releasing them. Can you try to create a new virtual desktop and check if keyboard and mouse are responding?

[Ulf Michel]

Thank you very much. Creating a new virtual desktop solved the problem.

[Author]

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