Linux client can’t connect to Windows server

[fhbartlett]

NoMachine has been working well since I updated to Fedora 36 in May; from yesterday, however, I can no longer connect from Fedora to Windows.

Windows (server) details: 64-bit W10 v 1909 ; i5-10310U @ 1.76GHz  2.21 GHz / 16 GB RAM / NoMachine 7.10.2

Linux (client) details: 64-bit FC36 (fully updated) ; Ryzen 1950x @ 3.4GHz / 128 GB DDR RAM / X11 / Gnome / NoMachine 7.10.1

Both are using the free version of NoMachine.

Logs are attached. The Windows errors are summarized below; I could not find any in the Linux logs.

Thanks!

Fred

<nxservice.log>

<There are 65 pairs of the following two errors. Two examples:>

5276 10460 22:03:43 840.459 WriteTokenMessage: ERROR! Writing to client failed.

5276 10460 22:03:43 840.459 WriteTokenMessage: Error is ‘109’.

<Also these:>

$ grep -ia err nxservice.log | grep -v “Writing to client failed\|Error is ‘109’”

12192 11508 21:52:11 591 NXLsaSendRequest: ERROR! NXLsa package not found.

12192 17828 21:52:11 591 ServiceExecServer: ERROR! Failed to start nxserver process.

12192 11508 21:52:11 591 nxexecExecServer: ERROR! Failed to start server process.

12192 11508 21:52:11 591 nxexecExecServer: ERROR! Cannot execute nxserver process.

Error code is : 0.

12192 11508 21:52:11 591 main: ERROR! Error: Server exec failed.

<nxdeviced.log>

13748 14720 21:53:29 852.625 PassEvent: ERROR! Can’t forward service event to nxservice thread.

13748 14720 21:53:29 852.625 ServiceControlHandler: ERROR! Failed to forward event to nxservice thread.

13748 14720 21:53:29 977.594 PassEvent: ERROR! Can’t forward service event to nxservice thread.

13748 14720 21:53:29 977.594 ServiceControlHandler: ERROR! Failed to forward event to nxservice thread.

2028 21344 11:20:15 197.069 CreateFuseThread: ERROR! Failed to initialise fuse thread.

19824 20352 12:28:51 017.804 CreateFuseThread: ERROR! Failed to initialise fuse thread.

 

Attachments:

1. nxclient.tar.gz
2. nxserver.tar.gz

[Britgirl]

Hi, the logs you attached don’t seem to be complete and don’t show that a Windows installation even took place. Can you reinstall NoMachine for Windows from scratch, reboot and try again? If you still cannot connect, we need complete server side logs as per instructions here: https://kb.nomachine.com/DT11R00182.

You can send them directly to forum[at]nomachine[dot]com.

[fhbartlett]

Here you go.

Let me know what you find … I’m pretty sure I did it right this time.

 

 

Attachments:

1. NoMachine-log-2022.07.28-15.40.46.zip

[Britgirl]

Hi, did you reinstall and reboot? And you still cannot connect?

If you’ve done that, then you need to enable debug (nxserver --debug enable) and resubmit the logs from the server side again. Please make sure you follow the instructions as per the document https://kb.nomachine.com/DT11R00182 making sure you enable first, reproduce the issue and then extract the logs. Please also submit the client side logs (by selecting Don’t delete log files on exit in the Player).

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