No sound forwarding (option to change settings is greyed out)

Forum / NoMachine for Linux / No sound forwarding (option to change settings is greyed out)

Tagged: 

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #47067
    kermu
    Participant

    Hello

    I have a Linux Mint 20.3 client (bare-metal DELL Optiltex 780) connecting to a Linux Mint 21.2 server (bare-metal DELL Optiltex 755), both running 8.11.3 NoMachine. I get no audio from the server. Checking the status by opening the menu panel, the microphone and audio are marked with a red X, and any option to change settings is greyed out.

    This problem also occurs when trying connect to a server on Linux Mint 20.3 on VPS under proxmox. This problem also occurs when trying connect in the opposite direction: from Linux Mint 21.2 (bare-metal DELL Optiltex 755) to Linux Mint 20.3 (bare-metal DELL Optiltex 780). The problem does NOT occur when trying connect to a VPS with Ubuntu 20.04

    My server Linux Mint 21.2 config:

    ~# cat /etc/os-release
    NAME=”Linux Mint”
    VERSION=”21.2 (Victoria)

    ~# uname -a
    Linux pc1295szwaba-04 6.5.0-18-generic #18~22.04.1-Ubuntu SMP PREEMPT_DYNAMIC Wed Feb  7 11:40:03 UTC 2 x86_64 x86_64 x86_64 GNU/Linux

    Thank you for helping me solve the problem.

    Regards

    Krzysztof Szwaba

     

    #47098
    kubaszym1
    Participant

    Hi,

    I checked the file “no-sound-forwarding.txt” that you sent and your configuration seems to be fine, all the variables and devices are set properly. Something blocks the audio transfer completely, despite proper configuration. I will try to reproduce your issue and investigate further. In the meantime, can you send me the logs from both sides? You can check it how to do it here: https://kb.nomachine.com/DT07S00243.

    Regards,

    Kuba

    #47101
    aszx995
    Participant

    I noticed that this issue is only happening in 8.11.x, I downgraded to 8.10 and the sound works like a charm

    wget https://download.nomachine.com/download/8.10/Linux/nomachine_8.10.1_1_amd64.deb
    sudo apt install ./nomachine_8.10.1_1_amd64.deb -y

    in both cases the config server is the same.

    AudioInterface pipewire

    Also I noticed that NoMachine 8.10 is creating 3 NoMachine soundcards but 8.11 only create 2 interfaces, this is superweird but the issue is only happening in 8.10

    #47125
    taiziccf
    Participant

    I can confirm that i need to 8.10 for the sound to work. 8.11 just simply not showing NoMachine Output despite i changed audiointerface to pipewire or pulseaudio.

    Downgrading to 8.10 working correctly.

    I am on Linuxmint 21.3 jammy, not using Wayland

     

    Attachments:
    #47143
    kubaszym1
    Participant

    Hi,

    If you still experience this issue, please show us your connection and options log files. You can find them in .nx/R-<session_id>/ on the client side.

    Unfortunately we haven’t reproduced the issue yet, audio during a connection between two Mint machines (both with NoMachine 8.11) worked fine. Our testing team keeps trying to reproduce it. Your logs from the connection would help us a lot.

    Regards,

    Kuba

    #47315
    gerard
    Participant

    This might be what my problem is also.  No sound on CachyOS with 8.11.3

    #47588
    doaist
    Participant

    Confirmed on current macOS client and Linux Mint 21.3 NoMachine. Server 8.10 required for sound to work.

    #47598
    electrosaur
    Participant

    Could someone tell me where to get 8.10? I’m getting no sound with a Mac client and an Ubuntu server with 8.11 free version. The speaker bit used to work earlier.

    #47615
    Britgirl
    Keymaster

    Electrosaur, write to us using Contact Us in the footer, select General Enquiries, tell us what package type you need, and we’ll send you the link.

    taiziccf/Electrosaur, we have a Trouble Report open which appears to be your issue:
    Audio doesn’t work when PulseAudio and PipeWire are both installed and PulseAudio is enabled
    https://www.nomachine.com/TR03V11111

    The next maintenance will include the fix.

    #48825
    Britgirl
    Keymaster

    Please update to 8.12 which includes a fix for the TR I linked above.

Viewing 10 posts - 1 through 10 (of 10 total)

This topic was marked as solved, you can't post.