NoMachine does not work if the Mac is encrypted

[derray]

Dear Support,

– NoMachine 8.13.1 – free version
– physical display
– MacOS 13.6.9

it seems that I can’t connect to my MacBook, even if it is turned on, since it is encrypted.
With my MacMini not encrypted it works flawlessly.

Is there a way to start the NoMachine service, even with the encryption enabled?

PS.: Even if I Login to my MacBook to decrypt it, as soon as I lock it (not logout), I can’t connect via NoMachine.
When I remove the encryption entirely, everything works fine again, but it’s not possible for me to leave it like that.

Best regards,
Ray

 

[Britgirl]

Hi, what is being encrypted exactly and using which tool?

[derray]

Hi Britgirl,

thanks for your reply, I’m speaking about the native encryption of MacOS named FileVault.
https://support.apple.com/guide/mac-help/protect-data-on-your-mac-with-filevault-mh11785/mac

Best regards,
Ray

 

[Britgirl]

In theory you should be able to connect because you stated that you are actually logged in. If you had locked it and logged out, it would be impossible to connect. What is the error (or errors) you are seeing by NoMachine when you try to connect?

Also logs from both machines would be useful. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243 and gather the logs. Please submit them to forum[at]nomachine[dot]com.

[Author]

Posts