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Hi,
I have a Windows 10 PC and I want to use NoMachine to connect to my Mac laptop. The Windows PC is 1920×1080 and the Mac M1 is the Retina XDR 16 inch 3456×2234. I’ve tried all the different display modes, and I always get blurry text. The only one that works is Viewport, but then I have to continually scroll the screen which isn’t very practical. If I connect with [removed], the text is sharp, but [removed] is very slow compared to NoMachine, so hoping to get this scaling to work somehow. I’ve also tried with custom resolutions on the player, but no luck.
Any ideas?
Hi, did you also try “Resize remote display” from the menu? Can you send us a screenshot of what you see, and what display modes are selected?
Yes, I tried resize mode as well. I attached a screenshot of the same exact screen in Resize mode vs. Viewport mode (which is the only mode that works, except it has scrollbars since it’s not scaling the screen).
Attachments:
@Britgirl any help with this?
Hi, apologies for the delay. We are investigating a possible problem that occurs when switching to “Resize remote display” from “Scale to window” mode. In the meantime, can you do the following quick test?
1) start a brand new connection
2) once connected, open the menu (Ctrl-Alt-0)
3) enable “viewport mode” followed by “resize remote display” (so click icon 1, then click icon 3). Close the menu.
4) is the text still blurred?Hi, thanks for the reply. If I start the connection in Viewport mode, and then switch to resize, it doesn’t seem to do anything. I tried resetting the connection settings and same issue. It gets pretty much pinned to the initial configuration and changing it doesn’t seem to save the defaults.
If I start the connection in Viewport mode, and then switch to resize, it doesn’t seem to do anything.
Now it seems the problem is different. Toggling resize doesn’t do anything at all? Before we understood it changed (badly) and you had blurry text.
So we need logs, from the player because our attempts to reproduce have not been successful.
And they should be of this latest test we asked you to do.
Select the Don’t delete log files on exit checkbox in the NoMachine UI on the client side ( -> Settings -> Player -> Security panel) before launching the client to reproduce the problem and perform the various steps we asked last time.
Then collect logs manually: create a compressed archive of the .nx directory in the user’s home.
On Windows the .nx folder is hidden. To find it, write the following in the address bar or the file browser:
%USERPROFILE%\.nx
Otherwise navigate through the computer folder to the user’s home and insert .nx in the navigation toolbar to reach it. The path can be something similar to: C:/Users/nomachine/.nx.
Send the file to forum[at]nomachine[dot]com using the topic’s title as the subject of your email. Thanks!
Ok, so I reset the connection and turned on “Don’t delete logs”. On connection, I use the default “show the desktop at its resolution with scroll bars”, “don’t resize the remote”. Display seems slightly blurrier then directly on the mac and I have scrollbars. Then I go into the settings and “Enable Viewport” is selected, so I select “Resize”. No change. “Scale to Window” gives me distorted / blurry text. “Enable Viewport” then “Resize” again and it stays the same as as Enable Viewport with the scroll bars.
No files are created in C:\Users\nx\.nx. I verified the checkbox on Player / security and tried a few times. NoMachine 8.2.3.
I then noticed that is a bit old, so upgraded to 8.4.2 on both the PC and the mac and same results. No change on “Enable Viewport” -> “Resize” and no logs.
Sorry, I should have been clearer.
The place where the logs are stored on the Windows client is: C:\Users\<yourusernamehere>\.nx. Do you see the logs there?
@Britgirl do have any further updates on this?
We are still investigating. We reproduced a similar issue, but not with physical desktop sessions. Please bear with us a little longer 🙂
The logs did not show anything untoward.
Consider that NoMachine doesn’t use native retina resolution. Support for retina is in the development roadmap, however. What we would expect is that the remote session does not have the same resolution as the local desktop of the mac i.e what you see in the session would be of a lower resolution.
You said that viewport was less blurry than “resize remote”, but in your last follow-up you seem to be saying the opposite. Can you clarify this point?
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