PAM authentication failure but only some users

Forum / NoMachine for Linux / PAM authentication failure but only some users

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  • June 22, 2016 at 07:37 #11684
    jxg134630
    Participant

    I am unable to start a NX Session, but it looks like it might be at the personal directory level.

    Close to 122 users are currently logged in, but a 2 users so far are getting this error.

    “Authentication failed, please try again.  When joining a domain, don’t forget to specify the username as domain\user.”

    nxerror.log:

    5247 5247 11:34:58 123.366 Process: ERROR! Cannot get information for user ‘user01’.

    nxserver.log

    2016-06-21 08:33:25 674.239  8342 NXSERVER ERROR! Error while trying to authenticate user: user01. NXNssUserManager::auth returned 1
    2016-06-21 08:33:25 674.423  8342 NXSERVER ERROR! wrong ‘nxexec authentication’ for user ‘user01’ from ‘10.177.44.231’.

     

    June 23, 2016 at 09:46 #11699
    Bilbotine
    Participant

    Hello jxg134630,

    Unfortunately we could not reproduce this issue in our test environment.

    Can you please send us the /usr/NX/var/log folder ?

    Also type in terminal: # id user01 and send us that user id.

    Thanks

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