Reset Windows 11

Forum / NoMachine for Windows / Reset Windows 11

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #49231
    Practice
    Participant

    Hi!

    After resetting Windows 11 and then reinstalling NoMachine, nxserver no longer starts automatically or manually.
    I saved the logs. Can you help me please ?
    Thanks a lot

    #49246
    Britgirl
    Keymaster

    Can you send us the logs from the Windows 11 machine? Zip up the entire .nx folder and submit to forum[at]nomachine[dot]com. Include the link to your topic. Thanks!

    #49248
    Practice
    Participant

    Here you are..

    Tysm !

    Attachments:
    #49273
    Guro
    Contributor

    Hello

    please bit more details about “After resetting Windows 11”. What did you exactly? Did you restart?

    Additionally:

    1. check whether after installing nomachine and restarting, the file C:\Windows\System32\nxlsa.dll is present in system.

    2. open power shell as admin and run command

    get-childitem “\\.\pipe\”

    and provide lines containing nx* pattern. like: nxdevice, nxfsd, nxserver, nxsspi.

    3. As administrator in power shell window try the next commands

    net stop nxservice

    net start nxservice

    then check if in C:/ProgramData/NoMachine/var/logs an nxtrace.log appears.

    Check windows Event Viewer and in section “Windows Logs” check (Application, System) and provide error/warning events generated by nxservice, nxserver, nxnode if they are present.

    Inside Event Viewer check section “Applications and Services Logs > Microsoft > Windows > LSA” if it contains some events,
    If yes, send content to us.

    Remember that some event viewer data might contain sensitive data and so please avoid sharing to public here. You can redact the file by removing sensitive data.

    Thanks

    #49297
    Practice
    Participant

    Hello

    you will find the results included

    thank you in advance for your response

     

    Attachments:
    #49406
    Guro
    Contributor

    Hello Practice,

    Please also provide us the Windows build version: open the power shell and run the command
    winver
    It would be useful for us to have a screenshot of the appearing window (but with your private data censored).

    #49407
    Guro
    Contributor

    Regarding the logs, we notice that you try to install NoMachine on the D:\ disk space, instead of the default C:\Program Files.

    Have you tested to install on the default path to compare the result?

    And is the D: space a real local disk partition, or some network drive mounted with some service?

    #49414
    Practice
    Participant

    This is also something I’ve been thinking about in the meantime !

    I indeed reinstalled on disk c: yesterday and it works now. I waited a bit before posting my response.
    The disk D: is a partiton of local disk…
    I’m surprised because on another PC it works perfectly on disk D:
    This may be linked to disk management by the motherboard  perhaps….

    Thank you very much for your support and for taking the time !

Viewing 8 posts - 1 through 8 (of 8 total)

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