Runtime error during installation Windows 10

[sirthomasii]

Please help I am trying to install NoMachine and receive this error on installation.

runtime error (at 61:507) Out of Range

image attached

Thanks in advance.

Attachments:

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[Britgirl]

I believe you have also submitted a Report Issue. Please select one channel for this issue. I will write here what the team already requested.

In order to investigate this issue, we would need installation logs.  They are placed in the AppData folder under the user’s home, e.g.:

C:\Users\USER_NAME\AppData\Local\Temp\Setup Log 2016-02-2…..

[david2611]

I have also just received this error when installing on a Windows 8.1 machine. I am attempting to install NoMachine 5.1.9_7.

I believe I have attached the installation logs you were talking about previously that you said you would need in order to investigate the issue.

Can you offer any advice as to how I should proceed or direct me where I should look next?

 

Thanks in advance.

 

Attachments:

1. Setup-Log-2016-03-10-001.txt
2. Setup-Log-2016-03-10-002.txt

[zaq]

Hello,

We have prepared a debug package and can send you the link.

Please send logs from the installation, even when everything will be ok:

forum[at]nomachine[dot]com

[Spart]

I’m encountering the same error during an install on XP. After clicking ‘Next’ the error dialog window pops up as per the OP’s screenshot, and upon clicking ‘OK’ it cancels the setup process with a screen saying:

Warning
Updating to a different server type not supported

With the only buttons as ‘Back’ and ‘Cancel’

Using NoMachine v5.1.9_7 (free)

It successfully installed on my Windows 8.1 machine, but I needed it to be installed on my XP machine.

[Britgirl]

Just following up. Did you both check your inboxes?

[Spart]

@Britgirl. Checked, but I don’t see anything new from NoMachine in either the Inbox or Spam. Was there something sent?

[Britgirl]

Yes. But I will send it again. Write to forum[at]nomachine[dot]com and we can also send it to you that way.

[Britgirl]

@Spart, thanks for sending in the logs. We can confirm that the bug reported in 5.1.9 is fixed in the latest version, so everyone please update their software to 5.1.2x.

[samikbagchi]

Hello,

I’m trying to install NoMachine 5.1.24 on my windows 7 enterprise and having similar problem i.e. runtime error (at 61:554).

 

[Britgirl]

@samikbaqchi we’ll need the installation logs. They are placed in the AppData folder under the user’s home, e.g.:

C:\Users\USER_NAME\AppData\Local\Temp\Setup Log 2016-04-2…..

 

Send them to forum[at]nomachine [dot] com

[Spart]

The issue wasn’t fixed for me on XP using the latest version suggested (5.1.22_7). Upon clicking ‘Next’ the error dialog ‘Runtime Error (at 61:554): Out of Range.’ continues to appear and prevents installation. I’ll be sending the new install log via email in a bit, in case it helps.

Is there a reason this particular error might occur?

[Britgirl]

We’re not sure. The reason is not what we originally thought, so we need to send you a new debug package. Check your inbox.

[samikbagchi]

@Britgirl,

 

Please find the attached installation logs. I tried different Hope you’ll help me install NoMachine.

 

Thank you

Samik

Attachments:

1. Setup-Log-2016-05-06-001.txt
2. Setup-Log-2016-05-06-002.txt
3. Setup-Log-2016-05-06-003.txt

[davecoates]

I also get a runtime error just after clicking Next. Windows 10 Home. Latest updates installed.

Attachments:

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1. Setup-Log-2016-05-18-001.txt
2. Setup-Log-2016-05-18-002.txt

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