Screen blanking doesn’t work

[Oatmeal]

Hello,

I have a fresh install of NoMachine on Windows 11, patched up to date. Everything works great, except screen blanking. I disabled hardware encoding, disconnected secondary screen, and rebooted and I still have the issue. I found a number of old help documents about this issue but none seem to apply to this situation.

I’m not sure where to go from here, this is the single feature I needed when I found NoMachine.  🙁

[Britgirl]

Hi,

there is a Trouble Report open specifically for Windows 11 about screen-blanking but it affects set-ups where  there is a secondary monitor attached, which you have unplugged, so we’d like to investigate further.

https://kb.nomachine.com/TR05T10545

Can you send us the logs of the computer on which you are trying to blank the screen? Please follow the instructions here: https://kb.nomachine.com/DT07S00243 (enabling debug, reproducing the issue, extracting the logs from the server side).

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Oatmeal]

Just checking in to see if there’s any update to this since I sent over the requested log files?

 

Thanks!

[Author]

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