Screen blanking doesn’t work

[Oatmeal]

Hello,

I have a fresh install of NoMachine on Windows 11, patched up to date. Everything works great, except screen blanking. I disabled hardware encoding, disconnected secondary screen, and rebooted and I still have the issue. I found a number of old help documents about this issue but none seem to apply to this situation.

I’m not sure where to go from here, this is the single feature I needed when I found NoMachine.  🙁

[Britgirl]

Hi,

there is a Trouble Report open specifically for Windows 11 about screen-blanking but it affects set-ups where  there is a secondary monitor attached, which you have unplugged, so we’d like to investigate further.

https://kb.nomachine.com/TR05T10545

Can you send us the logs of the computer on which you are trying to blank the screen? Please follow the instructions here: https://kb.nomachine.com/DT07S00243 (enabling debug, reproducing the issue, extracting the logs from the server side).

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Oatmeal]

Just checking in to see if there’s any update to this since I sent over the requested log files?

 

Thanks!

[Britgirl]

Thanks for the logs, they were helpful. We have reproduced the same behaviour on one of several hundred test machines we have in our labs and we are actively working to find a solution.

[Author]

Posts