Terminal Server license expired same day trial started

[uribepnr]

I’m evaluating Small Business Terminal Server, I just installed it today. After a few connections I’m no longer able to connect. I enabled server logs and nxserver.log says

30806 30806 2023-03-27 17:18:08 184.541 NXSERVER NXEvent: Creating new event ‘licenseExpired’.
30806 30806 2023-03-27 17:18:08 184.568 NXSERVER NXEvent: adding action NXLicense::handleLicenseExpiredEvent for event licenseExpired.
30806 30806 2023-03-27 17:18:08 184.598 NXSERVER NXSelector:addTimestampCallback: adding callback ‘licenseExpired’ with timestamp ‘1682527754’ and handler ‘defaultEventHandler’.

Which I assume means I can no longer test it. This happened just a few hours after the first time I installed NX in this machine. How can I fix this?

[Britgirl]

Can you tell us the exact message that appears when you try to start a NoMachine session to the server? A screenshot of the dialog maybe. Also, the logs that you gathered from the server would be useful.

[uribepnr]

There is no message. The client window where the session is starting simply closes without error. When I open it again, I see that a virtual desktop was initiated (a new icon appears next to the existing “physical display” icon). However, if I attempt to resume either session, the dialog closes again without an error message.

[Britgirl]

You didn’t submit the logs that you mentioned.

I would uninstall, remove all traces of NoMachine, and then reinstall the latest packages (now 8.5). If the problem is still there, please provide:

– Linux distribution server side

– desktop environment server side

– client OS and version

and logs from both sides. The instructions for gathering logs are available here:  https://kb.nomachine.com/DT07S00243.

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