Unknown administrator password

[bhjolly]

Hi, I can’t seem to unlock the settings or do an update of the nxserver. When it prompts for a password none of the password for any of the accounts on my machine work (one AD-linked account, one local admin). I even tried setting a password on the ‘nx’ user then using that but it didn’t work either. I’m running XUbuntu 18.04, everything else seems to work fine. What do I do?

 

[graywolf]

Try to launch a shell as the local admin and run the command
sudo -l
what do you get?

[bhjolly]

Results of sudo -l as both myself (first), then local admin:

jollyb@loki: ~$ sudo -l
Matching Defaults entries for jollyb on jollyb:
env_reset, mail_badpass,
secure_path=/usr/local/sbin\:/usr/local/bin\:/usr/sbin\:/usr/bin\:/sbin\:/bin\:/snap/bin,
env_keep+=QT_GRAPHICSSYSTEM

User jollyb may run the following commands on jollyb:
(ALL : ALL) ALL
(root) NOPASSWD: ALL
jollyb@loki: ~$ su administrator
Password:
administrator@jollyb:/home/users/jollyb$ sudo -l
[sudo] password for administrator:
Matching Defaults entries for administrator on jollyb:
env_reset, mail_badpass,
secure_path=/usr/local/sbin\:/usr/local/bin\:/usr/sbin\:/usr/bin\:/sbin\:/bin\:/snap/bin,
env_keep+=QT_GRAPHICSSYSTEM

User administrator may run the following commands on jollyb:
(ALL : ALL) ALL
administrator@jollyb:/home/users/jollyb$

[graywolf]

Please send $HOME/.nx folder to forum (at) nomachine (dot) com

Could we send to you a debugging library to be placed in your NoMachine installation?

[bhjolly]

Hi, I sent the .nx folder as a zipfile. Yep you can send me a debugging library, thanks a lot.

[Britgirl]

Please check your email inbox – we sent you further instructions on how to do further debugging.

[Britgirl]

From debug output you need to fix access rights. Use this command:

chmod 4555 /usr/NX/bin/nxexec

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