VPS without hardware GPU crashes

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 18, 2021 at 16:10 #35341
    krypterro
    Participant

    We have NoMachine running on Linux Mint 19 Cinnamon on a VPS with no problems, and it’s been up for over a year. Now we have NoMachine on 2 different Mint 20 installs, one Cinnamon, and one Mate, and both have the same problem. These are Cloud-based VPS with no hardware video, and periodically the VPS will crash and restart, due to a video error related to NoMachine. It does not matter if the client-side is the Android app, or another Mint desktop install.

    What are the optimal settings for using a Desktop Linux installation on a VPS with NoMachine, without a Hardware GPU?

    September 20, 2021 at 11:55 #35361
    Carin
    Participant

    Hi krypterro,

    Would it be possible to show us the exact error? Thanks!

    September 20, 2021 at 14:56 #35365
    krypterro
    Participant

    There is no visible error. The VPS crashes, then reboots. I have enabled debugging in the config file, I am waiting for it to happen again.

    September 22, 2021 at 20:50 #35400
    krypterro
    Participant

    It just crashed again, and I captures the logs. I am not sure what I should be looking for here.

    September 22, 2021 at 20:54 #35401
    krypterro
    Participant

    Log files from right after the crash

    Attachments:
    1. NoMachine-log.tar.gz
    2. user_nxdir.tar.gz
    September 23, 2021 at 16:53 #35418
    Carin
    Participant

    Hi Krypterro,

    Thank you for sending the logs. However, the logs don’t show anything unusual. Could you send us system logs as well?

    I am not sure what you mean by “due to a video error related to NoMachine”, could you please elaborate? How can you tell that this is an error related to NoMachine? Thanks!

    September 23, 2021 at 19:24 #35423
    krypterro
    Participant

    Yes, which system logs exactly, do you have a link to the process for getting the ones needed?

    September 24, 2021 at 16:21 #35431
    Carin
    Participant

    Hi krypterro,

    When the system crash occurs, execute on the following boot:
    journalctl -b -1 > journalctl.log
    and send us the journalctl.log file

    Thanks!

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Viewing 8 posts - 1 through 8 (of 8 total)

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