VPS without hardware GPU crashes

[krypterro]

We have NoMachine running on Linux Mint 19 Cinnamon on a VPS with no problems, and it’s been up for over a year. Now we have NoMachine on 2 different Mint 20 installs, one Cinnamon, and one Mate, and both have the same problem. These are Cloud-based VPS with no hardware video, and periodically the VPS will crash and restart, due to a video error related to NoMachine. It does not matter if the client-side is the Android app, or another Mint desktop install.

What are the optimal settings for using a Desktop Linux installation on a VPS with NoMachine, without a Hardware GPU?

[Carin]

Hi krypterro,

Would it be possible to show us the exact error? Thanks!

[krypterro]

There is no visible error. The VPS crashes, then reboots. I have enabled debugging in the config file, I am waiting for it to happen again.

[krypterro]

It just crashed again, and I captures the logs. I am not sure what I should be looking for here.

[krypterro]

Log files from right after the crash

Attachments:

1. NoMachine-log.tar.gz
2. user_nxdir.tar.gz

[Carin]

Hi Krypterro,

Thank you for sending the logs. However, the logs don’t show anything unusual. Could you send us system logs as well?

I am not sure what you mean by “due to a video error related to NoMachine”, could you please elaborate? How can you tell that this is an error related to NoMachine? Thanks!

[krypterro]

Yes, which system logs exactly, do you have a link to the process for getting the ones needed?

[Carin]

Hi krypterro,

When the system crash occurs, execute on the following boot:
journalctl -b -1 > journalctl.log
and send us the journalctl.log file

Thanks!

[Author]

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