Failed to map the port using UPnP

Forum / NoMachine for Mac / Failed to map the port using UPnP

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  • #50595
    mad mike
    Participant

    Cannot map port 4000 to external (Internet) access port.  
    After clicking on the “Use UPnP…” checkbox, it comes up with the error  “Failed to map the port using UPnP”.  
    Can connect on LAN from another computer.

    Have configured LinkSys router to map to external port 20404. See screenshot.

    NoMachine Version 8.14.2 (8.14.2)
    Computer: Mac mini
    Model Identifier: Mac14,3
    Model Number: MMFK3B/A
    Chip: Apple M2
    System Version: macOS Sequoia 15.1 (24B83)
    Kernel Version: Darwin 24.1.0

    Also the same problem on a MacBookAir M2 running Sequoia 15.1

    #50736
    Britgirl
    Keymaster

    Did you already take a look at the following article?

    How to connect over the internet to NoMachine behind a NAT router
    https://kb.nomachine.com/AR10R01099

    “Failed to map the port on gateway” suggests that the port you used in the port-forwarding rule on your router could already already be in use. Go back to your router and change the external port number to something else, then restart the nxserver (NoMachine settings -> Server -> Status -> Restart) . For safe measure also restart UPnP.

    Is it possible there is a double NAT in place? If so, you will need to map the ports on both routers. So Router A must map to Router B and Router B to the computer you want to access.

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