Windows 11 Installer “Cannot retrieve Administrator group name.”

Forum / NoMachine for Windows / Windows 11 Installer “Cannot retrieve Administrator group name.”

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  • #51280
    pyo970120
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    During installation on the Windows 11 24H2, I’m getting an error message as “Cannot retrieve Administrator group name.” ( See the attached picture). After restarting Windows, I tried  to start the NoMachine server, and it created an error log as an attached file. (and also shown below)

    22988 22988 2025-01-02 06:00:46 362.972 NXSERVER WARNING! Cannot open: C:\Program Files\NoMachine/etc/node.lic. 22988 22988 2025-01-02 06:00:46 362.972 NXSERVER WARNING! Error is: 2, ‘No such file or directory’. 22988 22988 2025-01-02 06:00:46 363.972 NXSERVER ERROR! Cannot open C:\Program Files\NoMachine/etc/node.lic for reading. 22988 22988 2025-01-02 06:00:46 363.972 NXSERVER ERROR! Error is: 2, No such file or directory 22988 22988 2025-01-02 06:00:46 363.972 NXSERVER ERROR! No node subscription information found. Please visit the NoMachine web site at http://www.nomachine.com/ to acquire a valid subscription. 23108 23108 2025-01-02 06:00:47 137.308 NXSERVER WARNING! NXRedis: field uuid in command line ‘command=hmset,service=db,key=nodes.,field=status,value=running,field=host,value=localhost,field=port,value=4000,field=connection,value=encrypted,field=multinode,value=yes,field=type,value=NX,field=uuid,value=,field=node-name,value=Local+node\n’ cannot be empty. 23108 23108 2025-01-02 06:00:47 137.308 NXSERVER WARNING! NXRedis: empty field in command line ‘command=sadd,service=db,key=nodes,value=\n’. 23108 23108 2025-01-02 06:00:47 137.308 NXSERVER WARNING! NXRedis: Sending command ‘command=sadd,service=db,key=nodes,value=\n’ aborted. 23108 2616 2025-01-02 06:00:47 148.956 ServerRedisServer: Finishing handler. 23108 2616 2025-01-02 06:00:47 148.956 ServerRedisServer: Waiting handler to terminate. 23108 2616 2025-01-02 06:00:47 206.668 ServerRedisServer: Cleaning up handler information. 432 432 2025-01-06 03:15:59 487.664 NXSERVER WARNING! Cannot open: C:\Program Files\NoMachine/etc/node.lic. 432 432 2025-01-06 03:15:59 494.123 NXSERVER WARNING! Error is: 2, ‘No such file or directory’. 432 432 2025-01-06 03:15:59 494.123 NXSERVER ERROR! Cannot open C:\Program Files\NoMachine/etc/node.lic for reading. 432 432 2025-01-06 03:15:59 494.123 NXSERVER ERROR! Error is: 2, No such file or directory 432 432 2025-01-06 03:15:59 495.125 NXSERVER ERROR! No node subscription information found. Please visit the NoMachine web site at http://www.nomachine.com/ to acquire a valid subscription. 37208 37208 2025-01-06 03:16:00 378.943 NXSERVER WARNING! NXRedis: field uuid in command line ‘command=hmset,service=db,key=nodes.,field=status,value=running,field=host,value=localhost,field=port,value=4000,field=connection,value=encrypted,field=multinode,value=yes,field=type,value=NX,field=uuid,value=,field=node-name,value=Local+node\n’ cannot be empty. 37208 37208 2025-01-06 03:16:00 378.943 NXSERVER WARNING! NXRedis: empty field in command line ‘command=sadd,service=db,key=nodes,value=\n’. 37208 37208 2025-01-06 03:16:00 378.943 NXSERVER WARNING! NXRedis: Sending command ‘command=sadd,service=db,key=nodes,value=\n’ aborted. 37208 11140 2025-01-06 03:16:00 391.588 ServerRedisServer: Finishing handler. 37208 11140 2025-01-06 03:16:00 391.588 ServerRedisServer: Waiting handler to terminate. 37208 11140 2025-01-06 03:16:00 448.735 ServerRedisServer: Cleaning up handler information.

    Does anyone know how to resolve this problem?

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