Windows 11 Installer “Cannot retrieve Administrator group name.”

[pyo970120]

During installation on the Windows 11 24H2, I’m getting an error message as “Cannot retrieve Administrator group name.” ( See the attached picture). After restarting Windows, I tried  to start the NoMachine server, and it created an error log as an attached file. (and also shown below)

22988 22988 2025-01-02 06:00:46 362.972 NXSERVER WARNING! Cannot open: C:\Program Files\NoMachine/etc/node.lic. 22988 22988 2025-01-02 06:00:46 362.972 NXSERVER WARNING! Error is: 2, ‘No such file or directory’. 22988 22988 2025-01-02 06:00:46 363.972 NXSERVER ERROR! Cannot open C:\Program Files\NoMachine/etc/node.lic for reading. 22988 22988 2025-01-02 06:00:46 363.972 NXSERVER ERROR! Error is: 2, No such file or directory 22988 22988 2025-01-02 06:00:46 363.972 NXSERVER ERROR! No node subscription information found. Please visit the NoMachine web site at http://www.nomachine.com/ to acquire a valid subscription. 23108 23108 2025-01-02 06:00:47 137.308 NXSERVER WARNING! NXRedis: field uuid in command line ‘command=hmset,service=db,key=nodes.,field=status,value=running,field=host,value=localhost,field=port,value=4000,field=connection,value=encrypted,field=multinode,value=yes,field=type,value=NX,field=uuid,value=,field=node-name,value=Local+node\n’ cannot be empty. 23108 23108 2025-01-02 06:00:47 137.308 NXSERVER WARNING! NXRedis: empty field in command line ‘command=sadd,service=db,key=nodes,value=\n’. 23108 23108 2025-01-02 06:00:47 137.308 NXSERVER WARNING! NXRedis: Sending command ‘command=sadd,service=db,key=nodes,value=\n’ aborted. 23108 2616 2025-01-02 06:00:47 148.956 ServerRedisServer: Finishing handler. 23108 2616 2025-01-02 06:00:47 148.956 ServerRedisServer: Waiting handler to terminate. 23108 2616 2025-01-02 06:00:47 206.668 ServerRedisServer: Cleaning up handler information. 432 432 2025-01-06 03:15:59 487.664 NXSERVER WARNING! Cannot open: C:\Program Files\NoMachine/etc/node.lic. 432 432 2025-01-06 03:15:59 494.123 NXSERVER WARNING! Error is: 2, ‘No such file or directory’. 432 432 2025-01-06 03:15:59 494.123 NXSERVER ERROR! Cannot open C:\Program Files\NoMachine/etc/node.lic for reading. 432 432 2025-01-06 03:15:59 494.123 NXSERVER ERROR! Error is: 2, No such file or directory 432 432 2025-01-06 03:15:59 495.125 NXSERVER ERROR! No node subscription information found. Please visit the NoMachine web site at http://www.nomachine.com/ to acquire a valid subscription. 37208 37208 2025-01-06 03:16:00 378.943 NXSERVER WARNING! NXRedis: field uuid in command line ‘command=hmset,service=db,key=nodes.,field=status,value=running,field=host,value=localhost,field=port,value=4000,field=connection,value=encrypted,field=multinode,value=yes,field=type,value=NX,field=uuid,value=,field=node-name,value=Local+node\n’ cannot be empty. 37208 37208 2025-01-06 03:16:00 378.943 NXSERVER WARNING! NXRedis: empty field in command line ‘command=sadd,service=db,key=nodes,value=\n’. 37208 37208 2025-01-06 03:16:00 378.943 NXSERVER WARNING! NXRedis: Sending command ‘command=sadd,service=db,key=nodes,value=\n’ aborted. 37208 11140 2025-01-06 03:16:00 391.588 ServerRedisServer: Finishing handler. 37208 11140 2025-01-06 03:16:00 391.588 ServerRedisServer: Waiting handler to terminate. 37208 11140 2025-01-06 03:16:00 448.735 ServerRedisServer: Cleaning up handler information.

Does anyone know how to resolve this problem?

Attachments:

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   Screenshot-2025-01-06-031619-1.png
   

[zaq]

Hello

Looks like the main problem is that user nx isn’t added to Administrators group.
We weren’t able to reproduce the problem. We need more information.
Firstly we need install log:

C:\ProgramData\NoMachine\var\log\nxinstall.log

Please send it to forum[at]nomachine[dot]com.

Do you use Active Directory/LDAP?
What is the language of your operating system?

[pyo970120]

Hello,

• No, I’m using AD/LDAP; I’m using a local account with a Microsoft account.
• It is English with Windows 11 24H2.

 

After this posting, I found out what is causing this problem.

I’m using Trend Micro as my antivirus software; somehow, this program blocks adding users during the installation. Also, even Trend Micro is preventing the program from being started.

My temporary solution to run and install NoMachine was turning off Trend Micro and adding NoMachine’s installation folder as an exception list from monitoring.

I also sent “nxinstall.log” to you via email for you to review.

[Britgirl]

There are multiple errors in the install log, and we are unfortunately unable to reproduce the problem with the Trend Micro products we have installed in our lab. Could you tell us the exact product and version you are using from Trend Micro? If we can reproduce it, we can report this false positive to them.

[pyo970120]

Hello,

I’m using Trend Micro Maximum Security (17.8.1402).

Please see the attached image for more detail.

Attachments:

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   Screenshot-2025-01-20-173933.png
   

[pyo970120]

Hello,

Sorry for the duplicated reply. I’m also attaching settings that I’m using for Trend Micro.

Attachments:

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   Screenshot-2025-01-20-174249.png
   

[Author]

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