Service stops running – how to troubleshoot?

[bsammon]

So, every now and then, one of our computers (so far it’s the same one each time) has the NoMachine service stop, and the service needs to be restarted.  And, as dictated by Murphy’s law, this is usually discovered when there are relatively few people in the office.

Any advice–or any documents I should read–about how to start troubleshooting this?

I’ve learned that there’s logfiles in %PROGRAMDATA%/NoMachine/var/log , and I’ve looked at them a little, but I’m not sure what to look for, which logfile is the most useful, or what verbosity log-level I should be using, or even, whether these logfiles are just the wrong place to be starting in.

This is a computer running Windows 11 Home/Business.

 

[Britgirl]

Can you send them to us and we’ll take a look? 🙂 Send them to forum[at]nomachine[dot]com. Zip up the entire var folder from the Windows 11 machine, we can start from that.

Then we’ll give you some further instructions.

[Author]

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