Service stops running – how to troubleshoot?

[poi101]

May I have the debugging package? The service auto stops on both my laptop and desktop for no reason.

[Britgirl]

Now that version 9 is out, it makes sense for you to update to that and provide feedback. The forums are for problems on the latest version. Problems with NoMachine 8, which is still of course supported, can be investigated through a support ticket. So, please let us know if you are both still able to reproduce this problem of “service stops running” on the latest release. If you can please, submit the logs. We have new instructions and a much easier way to get the logs with NoMachine 9. Please see the steps here: https://kb.nomachine.com/DT08U00298#1. The server logs will provide all logs that we need.

[poi101]

I am currently using 9.0.188. It has the exact issue as previous version. I have submitted support ticket already.

I had to collect logs manually since automatic log collection does not work at all. I have attached the same log.

 

Attachments:

1. log.zip

[Author]

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