Audio disabled on local connection

[jcdick1]

I have a Windows client connecting to a Linux server, both running 4.0.369 … I get no audio from the server.  Checking the status by opening the menu panel, the microphone and audio are marked with a red X, and any option to change settings is greyed out.

This is a client only installation on the Windows box.  How do I get the local client playing the audio being fed from the Linux server?

Thanks!

[Dan25]

Disabled audio on the server could be due to a resource list change.

To know what it is, we will need client side logs. From the the server: nxinstall.log and node.cfg files.

[jcdick1]

Here are the logs you mentioned.  I just zipped the whole log directory on the client side.
Thanks!

Attachments:

1. client_log.zip

[Britgirl]

The client side logs you attached are not complete. If you have problems attaching client and server side logs here, you can send them to forum[at]nomachine[dot]com.

Please consult the following article for instructions on how to get the complete client and server logs:

https://www.nomachine.com/AR10K00697

https://www.nomachine.com/AR07K00677

 

 

 

[jcdick1]

Okay, I just noticed the upload error on the server side files.  I’ve put them in a zip file.  Sorry about that.

Attachments:

1. server_logs.zip

[Britgirl]

And the client logs Reproduce the problem (with player opened and connected) and send us the ‘.nx’ directory.

[jcdick1]

Unfortunately, there doesn’t seem to be a \Program Files (x86)\NoMachine\var\log directory on my client side, at the moment.

But here is the problem reproduced, and the .nx directory under \Users\%username%\

Attachments:

1. 

   audio_disabled1.png
   

2. 

   audio_disabled2.png
   

3. 

   audio_disabled3.png
   

1. hidden_nx.zip

[jcdick1]

I did a full reinstall of both server and client, and still have the above, though I changed from the pure Enterprise client-only install to a full install on the client side.  No /var/log directory on the client side, and still says “Audio disabled…”

Thanks.

[jcdick1]

Okay, let’s start this over, if that’s okay.  And hopefully we can get this resolved.  It used to work, now it doesn’t, as stated above.  But I just tried connecting to other machines that used to have audio forwarded successfully, and there’s no change.

I have a windows 7 client connecting to multiple Linux servers … over a port-forwarded SSH tunnel.  UDP is not being used.  My client has “Audio disabled on local connection” no matter which machine I talk to.  Does the client automatically disable audio when the address for the server is “localhost”?

 

Thanks.

[Britgirl]

Hi, we appreciate your patience. It’s a bug, so we’re going to open a Trouble Report.

[jcdick1]

I just wanted to check back on this, as I’ve had to resort to Splashtop, which I’m not keen on.  Is there any estimate on which update cycle this might be in?

Thanks!

[Britgirl]

@jckdick1 – Come and download the latest packages to get the fix for this bug https://www.nomachine.com/TR02L04256. It’s now closed.

[Author]

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