Authentication failing when unlocking to change server preferences

[davidnbmd]

Hi,

Yes.

-r-sr-xr-x 1 root wheel 278560 16 Jun 18:55 nxexec

[Britgirl]

From the second set of logs that we received, there were some folders missing. It would be necessary to see these.
Please check ~/.nx directory whether there are folders which start with  “S-“.

You will need admin rights to be able to see these.

Also check whether there are files which have the prefix ‘nxplayer_’ in these folders-
~/Library/Logs/DiagnosticReports/
/Library/Logs/DiagnosticReports/

Send these via email or attach them here.

[tUdspaGe]

Thanks Cato!

[davidnbmd]

Hi,

No “S-” folders in my ~/.nx directory, only the below:

F-M-ITMBP0007-13001-39DD33E81B31DC325CA44533F88C6127
M-ITMBP0007-13002-AA2E6400FF91C5162949913EC9F323B8
R-localhost-1510-CBD647CD12955ADF37C7EA14537C3798
R-localhost-26108-D4991D0870077B0DD08AF544ADB68988
config
temp

And no “nxplayer_” logs in either ~/Library/Logs/DiagnosticReports/ or /Library/Logs/DiagnosticReports/.

[Tor]

Hi.
Could you please execute the following steps and send here the outputs of the commands listed at points 5 and 6:

1. Close any running Player
2. Click “Show the service status” in the NoMachine tray menu
3. Click “Changes disabled” in the bottom-right side of the status window
4. Try to authenticate
5. In Terminal execute the command ps -ef | grep nxplayer
6. Still in Terminal execute the command ls -lR ~/.nx/R-*

Thanks.

[davidnbmd]

davidn@ITMBP0007 ~ % ps -ef | grep nxplayer
    0 40001     1   0 10:45pm ??         0:00.09 /Applications/NoMachine.app/Contents/Frameworks/../MacOS/nxplayer --admindaemon /Users/davidn/.nx/R-localhost-28283-13F06DA269DB45B16D5D9740AB780C99 675 /Users/davidn/.nx/M-ITMBP0007-13002-AA2E6400FF91C5162949913EC9F323B8/options
286995766 40010 40004   0 10:46pm ttys000    0:00.00 grep nxplayer

davidn@ITMBP0007 ~ % ls -lR ~/.nx/R-*
/Users/davidn/.nx/R-localhost-1510-CBD647CD12955ADF37C7EA14537C3798:
total 16
-rw-------  1 davidn  23636965  915  3 Sep 11:37 session
-rw-------  1 davidn  23636965  121  3 Sep 11:37 settings

/Users/davidn/.nx/R-localhost-26108-D4991D0870077B0DD08AF544ADB68988:
total 16
-rw-------  1 root  23636965  121  3 Sep 10:05 options
-rw-------  1 root  23636965   95  3 Sep 10:05 session

/Users/davidn/.nx/R-localhost-28283-13F06DA269DB45B16D5D9740AB780C99:
total 16
-rw-------  1 root  23636965  121 23 Sep 22:45 options
-rw-------  1 root  23636965   95 23 Sep 22:45 session

[Tor]

The last output was helpful, now we can say why the authentication is getting ignored, but the reason why this happens is still unclear. Could you run this command and send the output to our e-mail address (it’s a bit verbose):

ps ax -eww -o pid,ppid,user,uid,ruser,ruid,svuid,gid,rgid,svgid,args | grep nx

Thanks.

[Britgirl]

I confirm that we have received the output. Thanks.

[Britgirl]

You would need to execute the same command as sudo 🙂

sudo ps ax -eww -o
pid,ppid,user,uid,ruser,ruid,svuid,gid,rgid,svgid,args | grep nx

Send the output as you did before. Thanks!

[jhusker]

I am running macOS Catalina 10.15.7 with NoMachine 7.0.211. I also have the same problem. It won’t let me authenticate (I am putting in the right password for my administrative account) and so I can’t shut down the server. I only want to use the client feature on this laptop.

I don’t know if this is relevant, but as with any time on Catalina that authentication is requested, the full user name shows up. My full user name has a comma in it:

Lastname, Firstname I.

Mac logins are synchronized with Active Directory using Enterprise Connect.

 

[Tor]

Hi jhusker. What’s the output of the command id <your username> executed in Terminal?

I only want to use the client feature on this laptop.

You can read this article to know how to disable the server from Terminal:

https://www.nomachine.com/AR04L00800

[jhusker]

Thanks Tor. I was able to shutdown the server from the Terminal.

The output of id smithfi2 is:

uid=508121482(smithfi2) gid=1152591118(DOMNAM\Domain Users) groups=1152591118(DOMNAM\Domain Users),12(everyone),20(staff),12(netaccounts),29(_appserverusr),80(admin),81(_appserveradm),98(_lpadmin),201(com.apple.sharepoint.group.1), etc...

(Real username and domain name are of the same character length and alphanumeric format)

[Author]

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