Black Screen: iOS !NM 8.7.1 connecting to MacOS !NM 8.16.1_2

[Britgirl]

We have received the logs and additional information, and will come back to you soon.

[Britgirl]

It seems you disabled debug on the server this time, possibly you executed only--collect without the --debug. We got only the debug agent logs (from the special package). You wrote that the black screen problem only shows when connecting from iOS but when you tried the special package we sent you, you are now getting black screen no matter what client you are connecting from? Is that correct?

1) Enable debug level on the problematic server/node machine:
nxserver --debug --enable all
2) Connect to the NoMachine server and reproduce the problem
3) Create the log archive on the server/node machine:
nxserver --debug --collect

Thanks very much for your collaboration.

[Britgirl]

We got the logs thank you, and we’ll come back to you soon about those. Do you confirm you are always getting black screen regardless of the client OS you are connecting from?

[Britgirl]

One other possibility is to change a key which can be used to change the screen grabbing method in the node.cfg file on the Macbook Pro server host. Look for the DisplayServerExtraOptions "" key, remove the prepending # and change it to this: DisplayServerExtraOptions "-nosckgrab". Restart the NoMachine server. Then try to reproduce the black screen issue.

[Author]

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