Black screen when connecting to server

[justoantonio]

Since last week every single time that I try to connect to a Linux Server with NoMachine I’m getting a black screen and nothing loads. I still get the configuration menu that appears when you move the cursor to the top right corner of the screen. I am the only user experiencing this issue as other people can connect without problems. I can also connect properly to other servers, it’s only this one that’s giving me this issue. I saw the recommendations on https://kb.nomachine.com/AR03P00973 but I’m not sure if by stopping the X server manually would affect only my user or it would affect everyone. I can’t simply restart the server as I don’t have physical access to it and also other people is working on it so I could affect them by restarting it.

[Britgirl]

Please give us some more details about the server machine. The article you mention is for headless servers where you are running the free edition software.

What NoMachine product is installed on the server side? You mention other users can connect fine – is this to the same server, so can we assume it is a Terminal Server?

What desktop environment are you trying to connect to? What Linux distribution and version is it?

Restarting the NoMachine server would terminate the sessions of the other users, so this is not recommended.  If you are not the administrator of the machine, please contact who is and ask them to open a support ticket. We will need to see logs from the server host which can be gathered by using the instructions here:  https://kb.nomachine.com/DT07S00243

Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email. Thanks!

[Author]

Posts