Cannot authorise changes in Settings

[iandol]

Hi, in my settings it says changes disabled, and when I enter my admin password, it tells me authentication failed:

How can I reset this so it accepts my standard admin password as expected? I checked \usr\NX\etc\server.cfg but the file attributes and owner look the same as other files in that folder (I thought maybe some problem with file ownership)

Ubuntu 22.04 (XOrg) and NoMachine V8.14.2

[Britgirl]

Hi, did you install as sudo? If not, uninstall, remove all traces of NoMachine, and then reinstall as sudo.

(https://kb.nomachine.com/DT07T00258#2.4)

sudo dpkg -r nomachine

sudo rm -rf /usr/NX/ /var/NX/ /etc/NX/

and install again:

sudo dpkg -i nomachine_8.14.2_1_amd64.deb

[iandol]

Thanks I tried this but to no avail, any other ideas to try next? It is strange because on other machines it is ok and I use the same install route…

 

➪ dpkg -l | grep nomachine
ii nomachine 8.14.2-1 amd64 Fast and secure remote access system

➪ sudo dpkg -r nomachine
[sudo] password for cog: 
(Reading database ... 274811 files and directories currently installed.)
Removing nomachine (8.14.2-1) ...
NX> 702 Starting uninstallation at: Fri, 10 Jan 2025 17:23:31.
NX> 702 Uninstallation log is: /usr/NX/var/log/nxuninstall.log.
NX> 702 Uninstalling nxserver version: 8.14.2.
NX> 702 Uninstalling nxnode version: 8.14.2.
NX> 702 Uninstalling nxplayer version: 8.14.2.
NX> 702 Uninstalling nxrunner version: 8.14.2.
NX> 702 Uninstallation completed at: Fri, 10 Jan 2025 17:23:55.

➪ sudo rm -rf /usr/NX/ /var/NX/ /etc/NX/

➪ sudo dpkg -i nm.deb 
Selecting previously unselected package nomachine.
(Reading database ... 274798 files and directories currently installed.)
Preparing to unpack nm.deb ...
Unpacking nomachine (8.14.2-1) ...
Setting up nomachine (8.14.2-1) ...
NX> 700 Starting installation at: Fri, 10 Jan 2025 17:24:32.
NX> 700 Using installation profile: Ubuntu.
NX> 700 Installation log is: /usr/NX/var/log/nxinstall.log.
NX> 700 Installing nxrunner version: 8.14.2.
NX> 700 Installing nxplayer version: 8.14.2.
NX> 700 Installing nxnode version: 8.14.2.
NX> 700 Installing nxserver version: 8.14.2.
NX> 700 Installation completed at: Fri, 10 Jan 2025 17:24:45.
NX> 700 NoMachine was configured to run the following services:
NX> 700 NX service on port: 4000

Attachments:

1. 

   Screenshot_2025-01-10-17-26-23.png
   

[Guro]

Hello,
please send nomachine server side logs to us. You can extract them using the instructions here: https://kb.nomachine.com/DT07S00243. Send them to forum[at]nomachine[dot]com. Please use the title of this topic as the subject of your email.

 

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