Cannot connect to any device after update

Forum / NoMachine for Windows / Cannot connect to any device after update

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  • February 24, 2023 at 09:17 #43057
    Squall
    Participant

    Troubleshooting done

    Ran DISM+SFC
    Reinstalled
    Removed – As much of the Registry and hidden files for the application as I could find
    Reinstalled again

    The app “works” and allows me to connect when running as admin but when running as user I can open and connect then instantly get kicked with the same error in the logs.

    I firmly believe that the uninstaller is not actually removing everything and what ever is being left behind is causing the problem.

    Logs:

    15116 15116 2023-02-23 14:20:11 686.104 NXSERVER WARNING! Cannot open: C:\Program Files\NoMachine/etc/node.lic.
    15116 15116 2023-02-23 14:20:11 686.104 NXSERVER WARNING! Error is: 2, ‘No such file or directory’.
    15116 15116 2023-02-23 14:20:11 686.104 NXSERVER ERROR! Cannot open C:\Program Files\NoMachine/etc/node.lic for reading.
    15116 15116 2023-02-23 14:20:11 687.105 NXSERVER ERROR! Error is: 2, No such file or directory
    15116 15116 2023-02-23 14:20:11 687.105 NXSERVER ERROR! No node subscription information found. Please visit the NoMachine web site at http://www.nomachine.com/ to acquire a valid subscription.
    15160 15232 2023-02-23 14:20:12 231.240 ServerRedisServer: Finishing handler.
    15160 15232 2023-02-23 14:20:12 231.240 ServerRedisServer: Waiting handler to terminate.
    15160 15232 2023-02-23 14:20:12 287.236 ServerRedisServer: Cleaning up handler information.
    15408 15616 14:20:24 460 NXLsaSendRequest: ERROR! NXLsa package not found.
    15408 15616 14:20:24 464 nxexecExecServer: Info: Server process running with pid 15812.
    9464 9468 14:21:22 169 nxexecExecServer: Info: Server process running with pid 9492.
    15084 15184 14:21:37 541 NXLsaSendRequest: ERROR! Cannot send request to NXLSA package.
    Error code is : 0.
    Package’s response is : 0xc0000001.
    15084 15268 14:21:37 542 ServiceExecServer: ERROR! Failed to start nxserver process.
    15084 15184 14:21:37 542 nxexecExecServer: ERROR! Failed to start server process.

    February 25, 2023 at 00:36 #43081
    Squall
    Participant

    Updating the drivers lets me connect now but the experience is terrible, resizing the resolution no longer works, I cannot use one of my monitors.

    Unsure what else I could do looking through it.

    February 25, 2023 at 00:48 #43082
    Squall
    Participant

    Found the problem, GPU drivers issue on the remote device.

    March 10, 2023 at 16:58 #43351
    Britgirl
    Keymaster

    OK, if you have further issues, please open a new topic. I’m going to close this one.

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