Cannot create the home directory for the nx user

Forum / NoMachine for Windows / Cannot create the home directory for the nx user

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  • December 20, 2018 at 16:36 #20914
    Malgalby
    Participant

    Hi, I have installed NoMachine_v5.3.12 on Windows 10 with admin rights and got the following error during the installation: “Cannot create the home directory for the nx user”. I’ve attached the log folder (zip file) for my installation. Could you please check it up and guide me to resolve this issue?

    Best Regards

    Malgalby

    December 21, 2018 at 16:05 #20926
    Britgirl
    Keymaster

    The best thing to do would be to update to the latest version, 6.4.6. You are using a much earlier version which in theory is only available to customers with subscriptions from their customer area which makes me think you would be better opening a support ticket if you can.

    If neither of those options are possible, send the logs directly to forum[at]nomachine[com].

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