Cannot create the home directory for the nx user

[oussama abd]

Hi All,

I downloaded the latest version of NoMachine version 6.7.6,and i tried to install it. It gave me the following message:

“cannot create the home directory for the nx user”

i tried to start the server and to connect remotely to the desired computer with no success. so can you help me to solve this problem?

please find attached the log file.

Thank you.

 

[Britgirl]

What is the operating system and version on which you have installed NoMachine?

[oussama abd]

Windows 10, version 1803

[Britgirl]

Can you send us the install.log or update.log? Neither of these were in the log file you submitted. You can find them in ProgramData with the other log files, or if something went wrong with the installation you can find them here: C:\Users\%USERNAME%\AppData\Local\Temp\Setup Log…2019-06….txt.
Thanks.

[oussama abd]

uploading the files again

Attachments:

1. Setup-Log-2019-06-21-002.txt

[zaq]

Hello oussama abd

The problem happens during creating a profile of nx user – during the first login. The system error:

‘NtRights: ERROR! User login failed. Error is 1385.’

During installation preexistence of user nx wasn’t detected.
Also he doesn’t belong to domain/Active Directory.

1. Do you have set up any restriction related to creating and login as
a new user?

2. Have you changed anything in Group Policy?

3. Do you have enabled network logon?

4. Are you able to create and login as a new user by standard Windows
interface? If not it can be caused by a corrupted default profile.

5. Do you use domain/Active Directory/LDAP users profiles?

• This reply was modified 4 years, 9 months ago by zaq.
• This reply was modified 4 years, 9 months ago by zaq.
• This reply was modified 4 years, 9 months ago by Britgirl.

[oussama abd]

Hi Support,

I solved it by reinstall Windows 10 + format, but please see my reply below:

1. Do you have set up any restriction related to creating and login as
a new user?

It was not working before i put password to the admin. and i tried to put password to check if it will be solved

2. Have you changed anything in Group Policy?

No I didn’t change anything

3. Do you have enabled network logon?

What do you mean ?

4. Are you able to create and login as a new user by standard Windows
interface? If not it can be caused by a corrupted default profile.

Didn’t get this also.

5. Do you use domain/Active Directory/LDAP users profiles?

No

 

Please let me know the reasons that can cause this problem to avoid it in the next time, because i can reinstall windows each time.

Regards,

[zaq]

Hello,

Most possible is that you had corrupted default user profile (point 4). When you have this issue you can create a new user
account but you can’t log in:

https://support.microsoft.com/en-us/help/947215/you-receive-a-the-user-profile-service-failed-the-logon-error-message

[Author]

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