Can’t start service on reset laptop

[Will Pittenger]

I just reset my Windows 11 Pro laptop.  Afterwords, NoMachine my desktop timed out trying to connect to the laptop (yes, NoMachine) is installed.  In the server properties on the laptop, I noticed the service wasn’t running.  I tried to start it and it seemed to work, but the desktop still won’t connect.  Turns out the service was shown as running — until I left that screen.  Then it isn’t running.

How do I start it?

I’m running NoMachine 8.2.3 Free on both machines.  Both machines are also running Windows 11 Pro.

In the screenshots, the first shows it at first. The second shows it briefly running.  The final image shows it after it decides the service isn’t running.

Attachments:

1. 

   Service-not-running.png
   

2. 

   Service-running.png
   

3. 

   Service-not-running-2.png
   

[Britgirl]

When did this behaviour start? After a NoMachine update, after a Windows update? Something else?

reset my Windows 11 Pro laptop

What do you mean? Reboot?

I noticed the service wasn’t running, I tried to start it and it seemed to work

Where did you do this? In the Status section? If you restart the nxserver now, what happens?

[Will Pittenger]

I did a system reset so I have a fresh Windows install.  I then reinstalled NoMachine as that wasn’t installed anymore.  You have the correct location.  See the screenshots.  As for if I reset the server now, it just shuts back down.

[Cato]

Hello Will,

Does rebooting the system help? What’s the output of <NoMachine>/bin/nxserver.exe –status ran from cmd? Does ProgramData/NoMachine/var/log/nxtrace.log exist, if so, what’s the content of this file?

[Will Pittenger]

Rebooting changed nothing.  Immediately after rebooting, I checked Task Manager to see if it was running.  It was.  See the new print screen.  The log file you mentioned is missing.  The --status command returned the following:

PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –status
NX> 612 ERROR: No valid subscription found. Please visit the
NX> 612 ERROR: NoMachine Web site at http://www.nomachine.com/
NX> 612 ERROR: to acquire a valid subscription.

Attachments:

1. 

   Nomachine-was-running.png
   

[Cato]

Hi,

What’s the output of ‘net user nx’ ran from cmd started as Administrator?

[Will Pittenger]

User name                    nx
Full Name
Comment
User’s comment
Country/region code          000 (System Default)
Account active               Yes
Account expires              Never

Password last set            11-17-2022 8:35:50 am
Password expires             12-29-2022 8:35:50 am
Password changeable          11-17-2022 8:35:50 am
Password required            Yes
User may change password     Yes

Workstations allowed         All
Logon script
User profile
Home directory
Last logon                   11-17-2022 8:35:51 am

Logon hours allowed          All

Local Group Memberships      *Administrators       *Users
Global Group memberships     *None
The command completed successfully.

[Cato]

To investigate further we need logs, please follow these instructions explaining logs gathering procedure:

Collect server side logs automatically
https://kb.nomachine.com/DT07S00243

Send logs to forum[at]nomachine[dot]com, referencing the topic in the email subject.

[Will Pittenger]

PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –enable all
NX> 900 Debug mode enabled for: server
NX> 900 Debug mode enabled for: node
NX> 900 Debug mode enabled for: agent
PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –collect
NX> 900 Procedure to collect logs started.
NX> 900 Creating log archive.
NX> 900 Log archive successfully created.
NX> 900 Archive is: C:\ProgramData\\NoMachine\\var\\log\\archives\\NoMachine-log-2022.11.30-04.19.55.zip
NX> 900 Procedure to collect logs finished successfully.
PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –debug –disable all
NX> 900 Debug mode disabled for: server
NX> 900 Debug mode disabled for: node
NX> 900 Debug mode disabled for: agent
PS C:\Users\willp> & ‘C:\Program Files\NoMachine\bin\nxserver.exe’ –logrotate
NX> 900 Starting log rotation procedure.
NX> 900 Created compressed file ‘C:\ProgramData\\NoMachine\\var\\log\\logrotate\\nxserver.log-2022.11.30-04.20.44.gz’.
NX> 900 Log rotation procedure for ‘nxserver.log’ has finished successfully.
NX> 728 ERROR: File: C:\ProgramData\\NoMachine\\var\\log\\nxd.log doesn’t exist.
NX> 500 ERROR: Log rotation procedure for ‘C:\ProgramData\\NoMachine\\var\\log\\nxd.log’ has failed.
NX> 500 ERROR: Log rotation procedure for ‘nxd.log’ has failed.
NX> 900 Created compressed file ‘C:\ProgramData\\NoMachine\\var\\log\\logrotate\\nxservice.log-2022.11.30-04.20.44.gz’.
NX> 900 Log rotation procedure for ‘nxservice.log’ has finished successfully.

[Cato]

Logs indicate that nxlsa module was already installed when you attempted to install NoMachine 8.2.3. Please, perform full reinstallation of NoMachine with all necessary reboots. One reboot after uninstallation and one reboot after fresh installation. Does it help?

[Will Pittenger]

Well, that laptop had to receive a new boot drive which resulted in another install of Windows and, hence, NoMachine.  NoMachine now seems to be enabled on the laptop.  It shows the service as running and the icon is present in the system tray.  However, the desktop still can’t connect.

[Britgirl]

If you’ve updated to the latest version and cannot connect (since the original problem is solved), please open a new topic.

[Author]

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