Client crashes on MacBook when connected to ARM server

[the_official_jm]

I have the NoMachine client running on my MacBook (v8.8.1). I can happily connect to an x_86 linux box however I also have an ARM system running Linux and when I connect to that the client silently exits after a couple of seconds. I have seen recommendations to disable hardware decode but that has not helped. Any other ideas?

[Britgirl]

Hi, is it possible for you to update to the latest version on the MacBook? What macOS is it? Is the NoMachine Linux server side also the latest? What Linux distro is it?

Diagnostic Reports from the macOS side would be useful:

Finder, bring up Go to Folder (Shift + Command + G) and paste ~/Library/Logs/DiagnosticReports. Submit what you have there. You can attach here or send to forum[at]nomachine[dot]com.

[the_official_jm]

Hi, thanks for the response. Both the MacBook and the server are running NoMachine 8.11.3.

The MacBook is running: Sonoma 14.3.1

The Linux server is a Firefly and is running Ubuntu 20.04, 2, with kernel 5.10.160.

I cleaned out the ~/Library/Logs/DiagnosticReports  folder earlier today and have re-run the client a number of times but nothing useful seems to be logged there.

[Britgirl]

Not sure what the file was that you tried to attach 🙂 If it was some kind of log, send it to forum[at]nomachine.com.

Let’s also try collecting client side logs_
– launch the NoMachine UI on the user’s computer from Programs or Menu
– click on Settings -> Player -> Security
– check Don’t delete log files on exit option
– Connect to the server and reproduce the problem.
– Compress the user’s home/.nx directory containing logs.
– Send the compressed logs archive to us using the email address above.

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