Client does not start on Windows 10 Pro

Forum / NoMachine for Windows / Client does not start on Windows 10 Pro

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  • #46715
    mscher
    Participant

    Hello,

    I have installed ‘nomachine 8.10.1_1’ on my Windows 10 Pro laptop but when I use the link to run “C:\Program Files\NoMachine\bin\nxplayer.exe” nothing happens in the GUI.

    The laptop is running Trend Micro Security Agent which is managed by the organization I belong to. I have installed other software without issues, but I am wondering if this could be blocking NoMachine.

    I did install the latest version (twice!) and rebooted the machine.

    Any help/suggestions is appreciated.

     

    #46718
    Tor
    Participant

    Can you check if you’ve a file called nxtrace.log in %PROGRAMDATA%\NoMachine\var\log and send it to forum[at]nomachine[dot]com?
    If this file doesn’t exist, after you try to start the Player check if there is a NoMachine Player process running in your task manager.

    #46744
    mscher
    Participant

    Thanks, the log is there.  It is filled with this message:

    Sat Jan 13 17:39:49 2024

    ————————

     

    Module: C:\Program Files\NoMachine\bin\nxserver.bin pid 17660

     

    Thread: 5308 exception 0xc0000005, ‘Access violation’

     

    In: C:\Windows\SYSTEM32\ntdll.dll at 0x6aac1548

     

    Error: Invalid read from address 0x1654

     

    #0  0x000000006aac1548 ntdll.dll(RtlVirtualUnwind)

    #1  0x000000006aac1040 ntdll.dll(RtlVirtualUnwind)

    #2  0x000000006aac0e7b ntdll.dll(RtlVirtualUnwind)

    #3  0x0000000069f01048 KERNEL32.DLL(RtlVirtualUnwind)

    #4  0x0000000059a80c85 TmUmEvt64.dll

    #46745
    mscher
    Participant

    The Task Manager has entries for:

    NoMachine Device Server

    NoMachine Node Process

    NoMachine NX Server

    NoMachine Server Process

    NoMachine Tray Monitor

    #46749
    Tor
    Participant

    That TmUmEvt64.dll crashing is related to Trend Micro (AMSP UMH module), but the stack you pasted is about nxserver binary, so from the info you supplied I can’t confirm Trend Micro is also having problems with the NoMachine client.
    Do you have a way to add a temporary exception for nxplayer.bin and nxplayer.exe, or a way to check a log of Trend Micro to look for messages related to NoMachine binaries?

    #46783
    mscher
    Participant

    Tor,

    Thanks for your help. Unfortunately the Trend Micro app is managed by the company IT department, so I am afraid I can’t disable it. I will contact them and see if there is anything they can do.

    Thanks again.

Viewing 6 posts - 1 through 6 (of 6 total)

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