Cloud Server Web Player has an error

Forum / NoMachine Cloud Server Products / Cloud Server Web Player has an error

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • February 8, 2021 at 12:21 #31768
    cadavis22
    Participant

    When we browse to the web player on the default port 4443 with Chrome we log in and then the following error is displayed:

    Option: EXIST %ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe (%ALLUSERSPROFILE%\NoMachine\nxserver\nxserver.exe is not valid.

    How do we fix this?

     

    February 8, 2021 at 17:39 #31832
    Irek
    Participant

    Hello cadavis22,

    we could not reproduce this issue.

    Could you try gather logs with steps from here?
    https://www.nomachine.com/DT10O00162#1

    It must be done in cmd as administrator user.

    After enabled logs, please reproduce issue, and then gather the logs.
    Please send to us also htd.cfg and server.cfg configuration files.

    If it is possible, could you try nxplayer to connect to the same host,
    to see if this works?

    Please send the logs to forum[at]nomachine[dot]com using the title of this forum’s thread as the mail’s subject.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.