Connection timed out

[dpauk]

Hello,

I can log onto my work computer when I am on the same wifi as my work computer but as soon as I switch to a new wifi I get the following error:

A connection timeout has occurred while trying to connect to ‘192.168.1.70’ on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.

Here is the session log:

Info: Starting NoMachine version 7.9.2.
Info: Loading settings from ‘C:\Users\dawnp\.nx\config\player.cfg’.
Info: Loaded translation files for ‘English’.
21048 3696 15:24:58 094.971 Main: Creating the client session.
21048 3696 15:24:58 094.971 ClientSession: Initializing session at 0x01cddc80.
21048 3696 15:24:58 205.693 ClientSession: Initialized session at 0x01cddc80.
21048 3696 15:24:58 210.681 ClientSession: Starting session at 0x01cddc80.
21048 3696 15:24:58 215.509 ClientSession: Going to start session ‘C:\Users\dawnp\Documents\NoMachine\TaterThot.nxs’.
21048 3696 15:24:58 232.030 ClientThread: Creating new thread.
21048 3696 15:24:58 236.923 Connection: Initializing connection at 0x040dd7f8.
21048 3696 15:24:58 237.920 Connection: Initialized connection at 0x040dd7f8.
21048 3696 15:24:58 238.919 Connection: Starting connection at 0x040dd7f8.
21048 3696 15:24:58 239.914 ClientDaemonConnector: Starting a new connection to host ‘192.168.1.70’ on port ‘4000’.
21048 3696 15:24:58 239.914 Connection: Started connection at 0x040dd7f8.
21048 3696 15:24:58 254.217 ClientSession: Started session at 0x01cddc80.
Info: Slave server running with pid 22368.
Info: Listening to slave connections on port 63512.
21048 3696 15:24:58 267.268 Main: Entering the GUI event loop.
21048 3696 15:25:28 251.337 Connection: Connection at 0x040dd7f8 failed.
21048 3696 15:25:28 251.337 ClientSession: Runnable at 0x040dd7f8 caused the session at 0x01cddc80 to fail.
21048 3696 15:25:28 251.337 ClientSession: Failing reason is ‘A connection timeout has occurred while trying to connect to ‘192.168.1.70’ on port ‘4000’. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.’.
21048 3696 15:25:28 289.748 ClientSession: Stopping session at 0x01cddc80.
Info: Slave server running with pid 24124.
Info: Listening to slave connections on port 46555.
21048 3696 15:25:28 374.427 Connection: Stopping connection at 0x040dd7f8.
21048 3696 15:25:28 375.967 ClientDaemonConnector: Stopping the current connection.
21048 3696 15:25:28 377.012 Connection: Stopped connection at 0x040dd7f8.
21048 3696 15:25:28 466.062 ClientSession: Stopped session at 0x01cddc80.
21048 3696 15:26:21 981.748 IoUtility: Error 13 ‘Permission denied’ occurred while creating the subdirectory ‘C:\Program Files (x86)\NoMachine\TaterThot-2022-04-11 15.26.21’.
21048 3696 15:26:21 981.748 IoUtility: WARNING! Failed to change mode of ‘C:\Program Files (x86)\NoMachine\TaterThot-2022-04-11 15.26.21\R-XPS2019-21048-00BAB0F74E48C8B6ACBCC4B25761D531’. Error is ‘No such file or directory’.
21048 3696 15:26:21 981.748 IoUtility: WARNING! Cannot copy in directory ‘C:\Program Files (x86)\NoMachine\TaterThot-2022-04-11 15.26.21\R-XPS2019-21048-00BAB0F74E48C8B6ACBCC4B25761D531’: No such file or directory.

 

Can anyone help me figure out what is going wrong? Thanks in advance.

[dpauk]

I have now attached the logs here.

Attachments:

1. NoMachine-log-2022.04.13-15.16.44.zip

[Britgirl]

I switch to a new wifi

Do you mean completely separate network i.e you are at home and you are connecting to your work’s computer in the office?

Are you using the correct (public) IP address of your work’s computer? If you are connecting from an external network to your work’s computer, you will most likely need to configure port-forwarding on the router there. Take a look at the following article:

How to connect over the internet to NoMachine behind a NAT router
https://knowledgebase.nomachine.com/AR10R01099

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