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Hi, i have forwared my desktops ports to get an external IP address. When I connect via my laptop from home everything works perfect, but when I try to connect at my work I get a connection timeout. With the following logs:
Info: Starting NoMachine version 8.6.1.Info: Loading settings from 'C:\Users\madma\.nx\config\player.cfg'.Info: Loaded translation files for 'English'.3120 3900 2023-06-29 08:33:33 587.265 Main: Creating the client session.3120 3900 2023-06-29 08:33:33 587.265 ClientSession: Initializing session at 0x00000000033d3a10.3120 3900 2023-06-29 08:33:33 697.796 ClientSession: Initialized session at 0x00000000033d3a10.3120 3900 2023-06-29 08:33:33 702.307 ClientSession: Starting session at 0x00000000033d3a10.3120 3900 2023-06-29 08:33:33 702.307 ClientSession: Going to start session 'C:\Users\madma\OneDrive\Documenten\NoMachine\Thuis.nxs'.3120 3900 2023-06-29 08:33:33 735.426 Connection: Initializing connection at 0x00000000060d2ee0.3120 3900 2023-06-29 08:33:33 735.426 Connection: Initialized connection at 0x00000000060d2ee0.3120 3900 2023-06-29 08:33:33 735.426 Connection: Starting connection at 0x00000000060d2ee0.3120 3900 2023-06-29 08:33:33 735.426 ClientDaemonConnector: Starting a new connection to host '192.168.178.213' on port '24048'.3120 3900 2023-06-29 08:33:33 735.426 Connection: Started connection at 0x00000000060d2ee0.3120 3900 2023-06-29 08:33:33 745.937 ClientSession: Started session at 0x00000000033d3a10.Info: Slave server running with pid 3328. Info: Listening to slave connections on port 58152.3120 3900 2023-06-29 08:33:33 768.989 Main: Entering the GUI event loop.3120 3900 2023-06-29 08:34:03 746.348 Connection: Connection at 0x00000000060d2ee0 failed.3120 3900 2023-06-29 08:34:03 746.348 ClientSession: Runnable at 0x00000000060d2ee0 caused the session at 0x00000000033d3a10 to fail.3120 3900 2023-06-29 08:34:03 746.348 ClientSession: Failing reason is 'A connection timeout has occurred while trying to connect to '192.168.178.213' on port '24048'. The issue could either be caused by a networking problem, by a firewall or NAT blocking incoming traffic or by a wrong server address. Please verify your configuration and try again.'.3120 3900 2023-06-29 08:34:03 762.424 ClientSession: Stopping session at 0x00000000033d3a10.3120 3900 2023-06-29 08:34:03 781.057 ClientSession: Destroying display client.Info: Slave server running with pid 1188.
Info: Listening to slave connections on port 32640.
3120 3900 2023-06-29 08:34:03 802.153 Connection: Stopping connection at 0x00000000060d2ee0.3120 3900 2023-06-29 08:34:03 813.146 ClientDaemonConnector: Stopping the current connection.3120 3900 2023-06-29 08:34:03 813.146 Connection: Stopped connection at 0x00000000060d2ee0.3120 3900 2023-06-29 08:34:03 835.727 ClientSession: Stopped session at 0x00000000033d3a10.Hi, can you tell us what operating system you are connecting from and connecting to? Are you running the latest NoMachine 8.6 on both sides?
Have you seen the article in our knowledge base that explains how to set up port-forwarding? (section 3. Troubleshooting for most common cases requiring manual configuration of the router)
https://kb.nomachine.com/AR04S01122
It could be that you have a double NAT and in that case port forwarding must be configured manually on both routers (your home router and your work’s computer)
Closed because the user did not provide further feedback. Please notify us if you confirm that it is resolved or open a new topic if you have the same problem.